When engineers took my set away (£1500 Sony) they scratched the grey plastick back on a wall and it made an awful scratching/scraping sound when they put it in the van. TV is hopefully on its way back soon but where do I stand on this legally. a) Can I insist on being compensated b)Do I have to take the set back etc etc. I admit the damage is (hopefully) just superficial but if I sell the TV on it may effect the price. Does anybody have any guidance/ suggestions on this. Also, who do I go to, to sort this out. TV was bought from HI-Spek and is under guarantee from them but is being looked at by local dealer in Newcastle. Many many thanks for your help . . .