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scratched by engineers

Discussion in 'Televisions' started by Iancity, Nov 15, 2001.

  1. Iancity

    Iancity
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    When engineers took my set away (£1500 Sony) they scratched the grey plastick back on a wall and it made an awful scratching/scraping sound when they put it in the van. TV is hopefully on its way back soon but where do I stand on this legally.
    a) Can I insist on being compensated
    b)Do I have to take the set back etc etc.
    I admit the damage is (hopefully) just superficial but if I sell the TV on it may effect the price.
    Does anybody have any guidance/ suggestions on this.
    Also, who do I go to, to sort this out. TV was bought from HI-Spek and is under guarantee from them but is being looked at by local dealer in Newcastle.

    Many many thanks for your help . . .
     
  2. GarethH

    GarethH
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    If the scratch is bad, you should demand that they pay for a new TV. I would'nt stand for it....if they refuse...tell em you'll take it to a small claims court and they'll run scared!
     
  3. General Skanky

    General Skanky
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    TV cabinets can be easily replaced. It would be an easy compromise to reach.
    Unless the TV was banged around and broken, then I'd say a new cabinet is your best bet. Phone and tell them that whilst it's at the workshop. Then they can order in and fit a new cabinet there and then.
     

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