I represent
www.multi-region.co.uk and would like to mention a few things here, if I may.
1)We tried to assist the gentleman to succeed with what he was attempting to achieve but for whatever reasons he had, he chose not to persevere.
2)This gentleman was not entitled to an 'automatic' refund under the distance selling regulations because he did not return the goods within 7 days of receipt. A replacement was offered.
3)The gentleman disclosed that he had no further use for the goods, having sold his VCR.
4)The goods were not faulty. They were tested upon return and found to be functioning correctly.
5)We were closed until 4th January and this gentleman's refund was administered on 7th February with no intervention from Barclaycard. A little over 28 days, granted, but not so much to warrant the nature of his post.
Comment:
It's not always as straight forward as it may seem for the customer to get these leads doing what they want to achieve, although for most they are simply hooked up and they work first time. There are however, plenty of variables to consider and we know that some people get confused with signal types (RGB, Svideo, Comp) and TV standards (PAL, NTSC, PAL60). With most equipment having two SCART sockets, further uncertainty is added. We try our very best to help customers work through any problems they might be having, but in some cases (as we see in some of the 'newbie' posts in this very Forum) it's just not possible to help them due to a lack of understanding.
Thank you Martin for 'sticking with it' you were determined to get to the bottom of the problem and after our last conversation earlier this week I am pleased to see that you took my advice on the long shot with a new power supply. As we discussed, if changing the power supply didn't work, I was ready to throw in the towel and admit defeat. Thank you also for your kind words and support in this thread.