Something quite unbelievable has happened to me this week. Before Xmas, a friend asked if I would rebuild his aging PC from the ground up. Looking at his machine, the only items worth saving were the case, floppy and harddrive. I ordered the relevant parts from Scan Computers (as I have done on several previous occasions without problems). Unfortunately, after building the machine, it would not boot. Testing the parts on my own PC, it was apparent the motherboard was at fault, the motherboard was an Abit KD7, value £35. I rang Scan to get an RMA, and asked their adviser which board would make a suitable replacement, he advised an Abit VA-20. As I wanted to build this for my friend in time for Xmas, I ordered the new part immediately, even though I had to pay a new delivery charge. The VA-20, after some initial problems of my own doing (namely not reading the manual properly ), worked fine. Fast forward to Scan collecting the KD7 on the 4th January, I received an email from them yesterday. The email stated that although the board was faulty, no refund would be given as it was not the board they had sent to me??? I have to say at this point, that there is no way that this is possible. My own PC has an Abit NF7-S motherboard (Ive checked, its still there), I have no other components in my house. I rang Scan immediately to query this, thinking there is a simple problem somewhere. After waiting 20 minutes on their 0870 number, I finally got to talk to someone, who said they would check the problem with the sender of the email (I was not allowed to talk to that person), and they would call me back. I received a call back a while later, the conversation was along the lines of, I was by this stage getting angry, and decided it was best to end this call by asking for the name of the person I direct a written complaint to. What made me most angry, was that there was clear inference here that I was trying to do something dishonest. Perhaps swap an old part for a new one. There was absolutely no acceptance that just perhaps they may have made a mistake. A few people on the board know my background, career and so on, its not very likely I would try and defraud a company for £35! There are only 2 possible explanations for this situation: . they sent out the wrong motherboard . they mixed my return up with another at the RMA centre There is actually a real irony here. When I received the board, it looked odd. The box was old, worn and slightly tatty, and the way the contents were packed just didnt seem right. When I rang to RMA the board, I mentioned to their adviser it looked 2nd hand. He checked on their system, and said that it was a brand new board, but had been in their warehouse for a long time. My gut instinct was that it didnt appear right. Secondly, and more painfully, I had the board over the whole Xmas period, as Scan were collecting on the 4th January. I did manage to get it to boot once, so tried to investigate the problem. I spent hours researching the KD7, and finally found an article on the Abit website about this boards Overheat Temperature Protection system. Apparantly, its prone to read the wrong temperature from the CPU on boot, and therefore refuse to boot. This is proved by removing the CPU, boot the machine for 10 seconds (to reset the OTP), then replace the CPU. This did work, and the board booted a few times before refusing to boot again. Reset the OTP, and it booted correctly a few more times before refusing again. So I spent hours diagnosing the problem to help their returns, and then get this kick in the teeth. Although its only a small amount of money, I have no intention of letting this matter drop, as this is now a question of my honesty. If anyone has any similar experience of this company, I would be very happy to hear from you. In the meantime, I have a lot of letters to write.