Satellite tuning issues

bluesk1es

Novice Member
Satellite Tuning Issues help required please

I have a LG 55SM8600PLA I have only ever used with online apps (Netflix etc)
I have a sky dish which the tv is showing as Astra 28.2E, LNB Frequency 9750/10600, transponder 10714,H,22000, 22kHz tone off, LNB power on, DiSEqC off, unicable off, motor type off.
The dish is connected directly to tv with one of two cables running directly from sky dish (this was NOT used for skyQ)
The issue is the signal strength is 0% and signal quality is 0%

Any solutions/ideas for receiving a signal please?
 

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