Are there any owners of the WS32Z419D that can help with my problem?.... [I've been through the whole of the mega-thread on the 409 (http://www.avforums.com/forums/showthread.php?t=331180) with no joy] The bottom of the picture is horizontal but the top of the picture is not. I have been into the service menu but the adjustments only allow you to skew the left and right hand sides of the picture, not the top and bottom. The available deflection adjustments are shown here http://img525.imageshack.us/img525/1053/3deflectionadjustments4gh.jpg The "tilt" command in the user menu hides the effect a bit but I wondered if any one had experienced something similar and had found a solution (other than replacing the television). I've had a look through this forum and found someone with a similar problem here http://www.avforums.com/forums/showpost.php?p=3044373&postcount=946 but no solution was suggested. One final thing - there is a screw (potentiometer?) at the back of the set labelled "SERVICE". Does this adjust any parameter?