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Question Samsung UE55JS9000 UHD Pack issues


Active Member

My new TV came today and I bought the Samsung UHD pack along with it.

TV seems great so far, just getting to grips with it.

Only issue i'm hitting so far is the UHD pack just wont play. Every time I try to open one of the files I just get the following error message:

"Unable to connect to the Samsung server.
Please try again later."

The TV needs no updates and I've signed in to my samsung account but still getting the error.

Any recommendations?


Active Member
Yes i do have an update but it is unhelpful to you.

I was advised that the old UHD pack is incompatible with my newer model of TV.


Even more ridiculous a few weeks later its all working now. Totally out of the blue!

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