Samsung UE55C6505 problem with AnyNet/Setup/Auto Turn Off with Onkyo HTX-22HD

pg4uk

Standard Member
Hi all.

I had a Samsung UE46B6000 LED TV, which was working fine with the Onkyo HTX-22HD Home Theatre. The Anynet+ hdmi-cec would always auto turn on the Onkyo and auto turn off the Onkyo as well, using the TV remote control.

However, I have since upgraded the Samsung TV to a UE55C6505 and have noticed that each time I turn on the TV in the morning, the setting on Anynet+/Setup/Auto Turn Off is set to "No," despite my having set it to "Yes" the night before. In other words, the TV seems to be automatically reverting to the default "No" or losing the "Yes" for Auto Turn Off. This is only happening with the new TV.

Any advice would be appreciated, but I'm guessing that this will be a firmware upgrade.

Best wishes,

Paul
 

Jaddison

Standard Member
I have the same TV attached to a Samsung AV receiver and have exactly the same problem. With experimentation I have found that the setting reverts to off if the TV is left off for about three hours - even with the HDMI disconnected from the AV receiver.
I logged a call with Samsung through their on-line portal and they sent out engineers who have swapped the main board and put on the latest firmware. This made no difference. They closed the call without telling me and so I'm now in the process of complaining.
If you log a call under warrenty with Samsung, feel free to quote my case request number: 2101411133
Just noticed a new version of firmware 3005.1 is available which I am going to try out.
Regards, John.
 

raymondohunter

Standard Member
Hi both of you, writing more in hope than anything, just purchased the same TV and was wondering if you found anywhere that recommended a list of settings for optimum performance or if your just going by trial and error like myself.

Cheers in advance

Ray

:)
 

Jaddison

Standard Member
I have found the default settings (almost) fine. BDwise sorts out the optimum settings for my Samsung Blu-ray but I had a problem with the dreaded "Soap Opera Effect" on some Sky HD programmes - seemed to be stuff that would have originally been shot on film. Setting Motion-Plus to the Clear setting sorted this out thankfully.

V3005.1 hasn't resolved my Auto-Off issue.:suicide:

Regards, John.
 

therockwwe

Standard Member
Hi

I have the same problem, I have a 3d led TV (UA55C7000WmXRD)cannected to a receiver (Onkyo TX SR608)

When the TV is switched off for 2 hours or more the TV resets the Anynet 'Auto Turn Off' back to NO

Upgraded the firmware to 2010/11/24_003005 - made no diffrence

Called Samsung support and they said its because the Onkyo receiver does not talk to the TV properly (ie I need a Samsung receiver.......hmmm yeah)

Im sure this is some sort of firmware bug - its so frustrating
 

dre1973

Novice Member
I had this exact same problem but with a ps50c7000 samsung 3d tv. To fix it I did a factory reset on the tv and it has worked ever since. Not a missed beat from the tv just a slight one from the amp but that's a different story.

Don't forget to jot down your settings first though because they all get deleted.

You will have to turn hdmi cec back on as well I think.:)
 

Jaddison

Standard Member
Already tried factory resetting a number of times under three different software versions and this has made no difference for me.
 

dre1973

Novice Member
Really thought this would cure it for you it did for me.

Sorry it didn't work for you guys.

Hope you find a solution to your problem.
 

therockwwe

Standard Member
Cheers dre1973, what firmware are you running on your plasma? I'm thinking this problem maybe with led firmware
 

dre1973

Novice Member
I'm running 003005. Not checked for a few week but think it is the latest firmware for the c7000 plasma on samsungs website. Have you updated yours to latest firmware?
 

therockwwe

Standard Member
Yeah I got the latest firmware 003005.1, wondering if the plasma firmware maybe different to the led firmware??
 

dre1973

Novice Member
Just compared the two files and they appear to be the same, emagine that the tv uses the bits of firware that it needs but its just one file for all tv's, that have the same functions. It might be worth doing a reset on the amp, i had to do this last week because the amp stopped responding to the samsung commands, once rest all is good again.

Hope you get it sorted, i am finaly happy with my tv and amp setup but it's taken a couple of weeks to get everything working as it should. Never simple is it?:)
 

therockwwe

Standard Member
Cheers for the advice

Resetting the amp didnt work unfortunately....might just have to get a universal remote and turn off Anynet
 

aloasby

Standard Member
I have the same problem. I have set my Samsung UE40C8000 Anynet+ power control to 'Auto Off' = Yes It work very well successfully tunring my Onkyo 608 on an off. However, over night the setting resets itself to 'Auto Off' = No.

Very frustrating - given there is no external HDMI activity in this time it must be a problem with the Samsung TV.

Another bugbear is not being able to turn off the internal TV tuner as an input.
 

dre1973

Novice Member
I have read somewhere that the problem is caused by the auto update function, in the tv menu turn it off and see what happens after that. I've mine turned off and remember the setting changing before it was turned off.

Apparently the tv turns itself on without turning auxiliary equipment on which resets the auto on off function.

Good luck with this.:smashin:

Just checked my tv and the default update time is 2 hours after turning the tv off which ties in with the previous comments of it happening after the tv has been of 2 hours or more
 
Last edited:

therockwwe

Standard Member
dre1973 you are AWESOME!!!!

I turned the 'standby mode upgrade' off and it seemed to solve the issue

Thnaks so much!!
 

dre1973

Novice Member
Glad it worked.
 

aloasby

Standard Member
Dre1973 thanks, this works and solves a problem that has been niggling for some time.

Now listen to how Samsung dealt with my enquiry:

I reported the problem to Samsung and they quickly decided I needed an engineer to visit. I told them this was not the case as the problem was generally reported across the 7000/8000 range. After 20 minutes refusing to accept this approach I managed to persuade them to allow me to speak to an escalation product specialist. Clearly the specialist understood my issue but chose to blame it on the incompatibility of HDMI-CEC connected products, even suggesting I phone Sony to discuss with them or use Samsung equipment. I rexplained this did not make sense given it only happened overnight when all the other HDMI kit was in active. I suggested she got real and recognised this was a problem with the TV and they would do better to fix it than fob me off with a clearly unrelated issue. It really brings into question the knowledgbase Samsung are using if the fix to this turns out to be so simple.
 

dre1973

Novice Member
What really makes me laugh is you could probably phone them back and tell them the fix and the next person that phones up with the same issue would get the same bag of crap excuses you got. They all work from a script and don't have any real knowledge of the product. This is why they want to send engineers out all the time. They do not listen.
 

Arifax

Standard Member
I have the same issue between a Samsung UE375100 and a Sony BDV home cinema.

Not only does the Anynet+ "Auto off" feature revert to off; the Anynet Receiver setting also reverts to "off".

Given that the Samsung TV is reverting the "Receiver" setting to "off" at some time when both devices are on stand-by, it cannot be any incompatibility between Samsung and Sony. It is simply the TV failing to retain setting.

I have just tried turning off auto-update and that does seem to have cured the problem. I want to give it an over-night test to be sure.

Arifax
 
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Arifax

Standard Member
I have just tried turning off auto-update and that does seem to have cured the problem. I want to give it an over-night test to be sure.
Arifax
Although turning the feature off seemed to work in that "Receiver" was still set to on a short while later, it did default to "off" overnight.

So disabling auto-update isn't the answer - or isn't the answer for all of us.

Arifax
 

pg4uk

Standard Member
Hi everybody
I've been away so have not had a chance to participate as much as I would have liked.
I downloaded the latest firmware for the TV yesterday: 2011/01/06_003006.
Then I went into the "Menu/Support/Software Upgrade/Standby Mode Upgrade" and set it to "Off".
Works perfectly now.
Many thanks to all of you for helping me to sort this out!
Best wishes,
Paul
 

gpx

Standard Member
I have the same problem with my SAMSUNG LE32C450. Changing the setting "Menu/Support/Software Upgrade/Standby Mode Upgrade" to "Off" helped me too.

Jan
 

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