Samsung UE48JU6400 4k video file compatibility

Discussion in 'Samsung TVs Forum' started by lsmanley, Jul 1, 2015.

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  1. lsmanley

    lsmanley
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    I've just purchased a Samsung UE48JU6400 4k TV and I've been having trouble playing some 4k video files. The files just get stuck buffering or come up black and then crash. The file types are HEVC .mkv and .mp4. I'm playing files from a new Synology NAS drive hardwired (ethernet) to the TV. I've played some 4k files successfully so I'm not sure why I'm just getting this problem intermittently...
     
  2. hodg100

    hodg100
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    Can you get us the full file information using Media Info?
     

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