Samsung TV Screen Defect?

woody10381

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Hi all, just wondering if anyone else has encountered the same screen defect that has appeared on my Samsung NU40NU7120?

There appears to be a region of blurring near the lower edge of the TV, which isn't immediately apparent in certain light / glare conditions - but is much more obvious on a a blue background, say the Prime video home-screen. When looking really close, I can also make out some wording or symbol which looks like the word 'PERFECT' - I've never seen this before. It is visible when viewing Sky and playing Xbox on a separate HDMI input - but bizarrely, it disappears on the test screen shown when running the display diagnostic. I also loaded a white-screen video on You Tube, which seems fine.

I'm convinced that the screen hasn't been subjected to external damage, it has had a perspex screen protector in place since day one.

Does anyone have any clues, guidance or experience of something similar? I do have an extended warranty with the retailer (which does cover accidental damage, in case they try to argue that I've pranged it) - but just wondering if there's anything I could do at my end before going through the rigmarole of a claim.

All help appreciated! Cheers.

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No idea what could cause that but it looks faulty to me. I'd be making a claim on the warranty for that.
 
Thanks, I did figure out what the 'Perfect' image was from - it was from the xbox game I was playing just before taking the photos. It seems to have left some sort of imprint on the screen, which faded away gradually once I'd changed channel / stopped playing.

No idea what has caused the blurry region at the bottom though, in normal daylight conditions it is barely noticeable. Looks like a claim will have to go in - although it seems like replacement 40" TVs are like hens teeth at present.
 
Thanks, I did figure out what the 'Perfect' image was from - it was from the xbox game I was playing just before taking the photos. It seems to have left some sort of imprint on the screen, which faded away gradually once I'd changed channel / stopped playing.

No idea what has caused the blurry region at the bottom though, in normal daylight conditions it is barely noticeable. Looks like a claim will have to go in - although it seems like replacement 40" TVs are like hens teeth at present.

Good luck, and yes 40" is small now! 😆
 

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