Question Samsung TV replacement from Currys

Discussion in 'Samsung TVs Forum' started by h4rdc0r3, May 17, 2019.


    1. h4rdc0r3

      h4rdc0r3
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      Hi

      In November 2015 I purchased a SAMSUNG - SUHD UE55JS9000 Smart 3D 4k Ultra HD 55" Curved LED TV. This came with 5 year warranty. It has always has a bit of light bleed but not enough to cause me problems, it had started to get more noticable of late so sent it back for repair.

      They picked it up Wednesday 8th May, agreed the fault and ordered a replacement screen from Samsung by Sunday. Last night I got a text to say that they have decided to replace the TV and I have a voucher code to use in any Currys store. I called to get more details on the voucher but there doesn't seem to be strict guidance. He did say it has to be either the same or better spec, difficult given how quickly the technology changes.

      He said as mine was a 9000 series that I should expect to get as close to that level of series as a replacement. There are no 9000 series LED tvs on their site just yet, just one 8000 series which although its a series below mine it is a good upgrade.

      So I probably could have opened with this, do any of you have experience with the replacement via Knowhow at Currys? What should I be pushing for?

      The TV above was £1999 when I bought it, I know TVs have come down in price a fair bit but don't want to get lumped with a £500 tv
       
    2. david-park

      david-park
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      You do not say how much your voucher will allow you to spend, what amount is it for please?
      I guess it is because 3D feature no longer made you can't get a 9000 and maybe the 8000 is same less 3D feature, so in my view less spec. and maybe you should say a 8000 ok but a 65" to compensate loss of 3D.
       
    3. zeppelino

      zeppelino
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      SUHD series was replaced by the QLED range. Minimum you should be aiming for is the Q8DN.

      Though technically as yours was top of the range, I believe?, you could push for a Q9FN or Q90.
       
    4. h4rdc0r3

      h4rdc0r3
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      Apologies, they have advised that there is no set value just the TV has to have the same or slightly better spec. It needs to be the same technology (LED, 55" etc).
       
    5. h4rdc0r3

      h4rdc0r3
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      Yeah it was pretty much the best I could get at the time. He said on the phone that 7000 series would be preimum and 8000-9000 was above that so I should be aiming to match the series but arguably spec wise I could go a lower series to match.

      I was ultimately hoping to push for a QLED, however the guy on the phone reckoned QLED TVs wouldn't be possible.
       
    6. h4rdc0r3

      h4rdc0r3
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      He did also say I could change brand so i'm not ruling out a switch to LG or Sony for the right TV
       
    7. david-park

      david-park
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      Well I would try to get something that suits you at £1999 but you should watch how long a warranty you will be getting as I think it would be until your present one ends, if you do get another 5 years with replacement and full value you done well.
       
    8. h4rdc0r3

      h4rdc0r3
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      There was a year and a half left on the old warranty so i'll probably try to get another 5 but settle for the balance of the original 5.

      There is a currys near my work, might pop in and see them to discuss before going to my local at the weekend with a decent plan.

      I'll aim as high as I can, the wife has vetoed anything bigger than 55"....... so i'll aim best of the 55s.
       
    9. zeppelino

      zeppelino
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      Ask for a 55” Q9FN. The only Sony they’ll likely give you is the XF9005 which isn’t much better than your tv, if at all. No LG lcd sets worth considering.
       
    10. h4rdc0r3

      h4rdc0r3
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      I'll do my best to get into the Qleds and go for that! Cheers mate
       
    11. h4rdc0r3

      h4rdc0r3
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      Just popped in to the currys near my office - turns out the guy on the phone was quoting old policy for replacements. They no longer replace spec to spec, replacements are given monetary value. The value of my code is only £769.

      The reccomended replacement was SAMSUNG QE55Q6FNATXXU 55" Smart 4K Ultra HD HDR QLED TV however that looks like its clearance line so i'll be surprised if thats available elsewere.

      They said there would be no negotiating room, do you think thats true?
       
    12. Duncan1977

      Duncan1977
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      Surely that isn't the point of a like for like warranty is it? - does it say in the small print regarding depreciation?

      Also, it might be 'old' policy, but - it is the policy that you bought... they cannot change that without advising you in writing at least 28 days before any change is put through.
       
    13. zeppelino

      zeppelino
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      What does your paperwork say?

      I’d push back and say you think the offer isn’t correct. And the Q6 isn’t really up to par in comparison
       
    14. h4rdc0r3

      h4rdc0r3
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      Just spoken to them on the phone, warranty team say the replacements are done on a like for like against the Spec of the original TV. And if there isn't a TV available at the same spec for the value then thei'd have to raise another voucher code in store to top up the voucher to get the a TV with the right spec.

      So what I need to do now is justify why the TVs that are available in the price range don't match up. I'll start making notes on the Spec of my TV that these ones dont have.
       
    15. h4rdc0r3

      h4rdc0r3
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    16. zeppelino

      zeppelino
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      Don’t go near the RU or NU ranges. They’re not in any way comparable to your JS.

      Even the Q67 isn’t as good, though closer than the above.
       
    17. h4rdc0r3

      h4rdc0r3
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      Thanks, are you able to give me a few pointers as to why those ranges don't compare? I need to be able to argue coherantly when i'm asking for better spec!
       
    18. zeppelino

      zeppelino
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      RU and NU don’t have quantum dot tech.

      Q67 lacks local dimming that your JS has. Q70 is first of the 2019 range to have local dimming. But you may be able to get one of the 2018 ones (Q8DN or Q9FN) as they should be clearing stock now.
       
    19. h4rdc0r3

      h4rdc0r3
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      Those are great tips and should help me argue for a better voucher. Fingers crossed, if you think of any more specs that I can use to my advantage just let me know.

      Really appreciated.
       
    20. Duncan1977

      Duncan1977
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      Currys haven't had the Q9FN for a while now to the point they've taken it off of their inventory...

      Be sure to mention / remember that SUHD was the previous name for QLED - they'll probably try to palm you off without that knowledge - amazingly quick how they forget things - when I had an HU8500 and was asking something about the KS series a couple of years back, the mere mention of the HU sent them into panic mode as they didn't know what it was - and that was only after two years!
       
    21. h4rdc0r3

      h4rdc0r3
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      I've been up to the local shop. They had barely any QLEDs in but I told them to get anywhere near my spec of TV it would havet be the Q70R which is £1699.

      They have taken my details and will contact head office in the morning to see what they can do. I opened with the JS9000 being the original QLED before they were called QLEDs.

      I will report back when I have news, as before if you have any further arguements to help my cause just let me know!

      Cheers
       
    22. h4rdc0r3

      h4rdc0r3
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      Apologies for the delay in updating you.

      So I was waiting for a call on saturday from the store but was too impatient so called them twice (via the central number). First time manager was in a meeting, second time the head office couldn't get through to them. Around 3PM they called to say that they have accepted that £769 wasn't enough and that they agreed to up the voucher to £1699.

      I now feel like I could have gone for far more but i am honestly over the moon with that. What a result that is!

      Bear in mind that in 2015 I purchased the JS9000. It was priced at £1999.
      I found a 10% off code which brought it down to £1799.10
      I get 6% off in Currys via my work (by putting money on prepaid reloadable card)
      Meaning back in 2015 I onlt paid £1690ish for the TV.

      I now have a brand new QLED, 2019 model and a 5 year warranty!

      happy days - thanks for your help
       

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