birdman716
Novice Member
My Samsung TV will not power ON my Samsung sound bar but will power it OFF when I turn the TV off. I have a Samsung TV (PN 64e8000) connected to a Samsung sound bar (HW – J450). The sound bar is connected by an HDMI cable from the sound bars HDMI-Out connection to the TVs HDMI-2 ARC connection. ANYNET+ connection is powered on for both the TV and the sound bar. Also the sound bar is set to D.in. I updated the firmware to the most current version and I have tried multiple HDMI cables just in case the cable might have been bad.
Also of note: when I go into the Tools menu under Anynet+ and select device list the soundbar does not appear there although my other HDMI connections do appear in the device list. When I do a refresh of the list I see that it finds the soundbar but still does not put it in the list.
I chatted with Samsung support and we tried doing it with the optical connection (removing the HDMI cable at this point) and the power on feature still did not work.
has anyone else come across this problem and if so were you able to get it fixed?
Also of note: when I go into the Tools menu under Anynet+ and select device list the soundbar does not appear there although my other HDMI connections do appear in the device list. When I do a refresh of the list I see that it finds the soundbar but still does not put it in the list.
I chatted with Samsung support and we tried doing it with the optical connection (removing the HDMI cable at this point) and the power on feature still did not work.
has anyone else come across this problem and if so were you able to get it fixed?