Math Rider
Novice Member
Hello. I am asking you to help, because I am aware that you are the only community that can help. Since I bought a Samsung the frame TV (model from 2021), I have endless problems with playing dark scenes, generally with image display quality for dark, black shots not only on HDR materials, but also regular HD, as well as connected and played materials via HDMI source. I will say right away that bright images always look good. In the case of black it looks exactly like in the attached photos.
In order for the problem not to be so severe and to reduce the scale of this phenomenon, also to reduce the number of artifacts, I had to make a few changes in the settings (although I tried almost all the possibilities):
1. Gamma BT.2084 for HDR and Gamma BT.1886 for HDMI have been lowered to a maximum of negative values, and the "shadow detail" option has also been lowered to a maximum of negative values.
2. The color level has only been lowered to level 14. (Lowering the color and gamma only helped slightly reduce the amount of artifacts present.)
3. The same applies to the "Contrast enhancer" option, which had to be turned off, due to the fact that with the "low" and "high" settings, there are definitely more artifacts, and the glow appearing on the blacks resembles "floating liquid or moving square blocks ". Sometimes it looks like normal compression. But it's different from compression because it also appears where there is actually nothing to display, and there are also occasional flashes / flickering of the screen when there are bright elements on a black background.
Of course, the problem was reported to Samsung and this issue was addressed, the TV was reset many times, Internet connections were checked, connections with one box connect, and finally the components were also replaced. So now, almost new tv and display issues are still the same. So the problem still exists, no matter what source is used.
Finally after everything Samsung said that it's compression. And it's not true, I tested it on different models, even from same year generation and despite a the normal compression issues as well in older models - this phenomenon simply does not exist. Even when black is gray, it does not have these strange, slightly purple artifacts, this strange contour shading, because it honestly looks as if the contours were drawn in a not natural way.
Please help. Perhaps there is some way, even drastic, of fixing this problem so that the amount of artifacts on the black does not massacre the eyes and the pleasure of viewing. Maybe there is a possibility to change something in service menu ? Please help.
My screen photos:
And how the same scenes look on a different,slightly older qled model:. (It's perfect, like it should be )
In order for the problem not to be so severe and to reduce the scale of this phenomenon, also to reduce the number of artifacts, I had to make a few changes in the settings (although I tried almost all the possibilities):
1. Gamma BT.2084 for HDR and Gamma BT.1886 for HDMI have been lowered to a maximum of negative values, and the "shadow detail" option has also been lowered to a maximum of negative values.
2. The color level has only been lowered to level 14. (Lowering the color and gamma only helped slightly reduce the amount of artifacts present.)
3. The same applies to the "Contrast enhancer" option, which had to be turned off, due to the fact that with the "low" and "high" settings, there are definitely more artifacts, and the glow appearing on the blacks resembles "floating liquid or moving square blocks ". Sometimes it looks like normal compression. But it's different from compression because it also appears where there is actually nothing to display, and there are also occasional flashes / flickering of the screen when there are bright elements on a black background.
Of course, the problem was reported to Samsung and this issue was addressed, the TV was reset many times, Internet connections were checked, connections with one box connect, and finally the components were also replaced. So now, almost new tv and display issues are still the same. So the problem still exists, no matter what source is used.
Finally after everything Samsung said that it's compression. And it's not true, I tested it on different models, even from same year generation and despite a the normal compression issues as well in older models - this phenomenon simply does not exist. Even when black is gray, it does not have these strange, slightly purple artifacts, this strange contour shading, because it honestly looks as if the contours were drawn in a not natural way.
Please help. Perhaps there is some way, even drastic, of fixing this problem so that the amount of artifacts on the black does not massacre the eyes and the pleasure of viewing. Maybe there is a possibility to change something in service menu ? Please help.
My screen photos:
And how the same scenes look on a different,slightly older qled model:. (It's perfect, like it should be )
