Samsung said they don't have any replacement parts for OLED TV

[LEO MODE]

To people who own Samsung OLED TV's (KN55S9C)....


I'm in Korea. I bought the OLED TV last Tuesday (KN55S9C) and it had a burn-in.
So I called the customer support and the technician came.
He checked the burn-in and he said "we don't have any parts in stock anymore. we don't have any parts at all regarding this TV model. The only thing you can do is ask for a refund".

For a note, for Korean consumer policy, the companies need to pertain the parts for 7 years but in reality big conglomerates like Samsung and Hyundai Motors here rarely do that. And known for selling items more expensive than outside of Korea.
And I understand that while the parts might be out of stock, but it hasn't even been 1 year??? And what about the customers who bought the TV outside of Korea? Samsung and Hyundai are super-nice to all of you guys. This can't happen right? lol

I'm sure the panels and main parts are manufactured in Korea here then sent out to you guys in the world.

KN55S9C owners, could you please call Samsung in your region and ask if there are any panels left to purchase then?
I mean if Samsung worldwide says "we don't have any parts so if you want to get it fixed, we'll just refund you" then I'll understand.

I just want to know the truth. I also heard that the OLED panel replacement price is about $3000 USD.

Since I bought the TV really cheap would this be the reason why Samsung is doing this on purpose? (Since I bought it for about $4000, if they replace my panel, it'll cost about 80% of the original purchased price).

I really want to know what is really going on here...are the OLED TV owners screwed now? Do we have to get the refund pro-rated no matter what no matter where you are now?? Or is Samsung telling the technicians to say they dont have any parts left for this OLED model?

 

[The Limey]

Thank God I went with LG who appear to be committed to the technology going forward. Samsung's no more OLED for 2-3 years (and now the above) just adds to a rather worrying situation with regards to them...

 

[vaktmestern]

God no spare parts on it?

 

[LEO MODE]

Guys an update on the availability on the OLED replacement panels.

I've contacted Samsung support USA and the representative "CLEARLY" stated that:

"The TV is not discontinued yet and the parts are still available. For more info please contact Samsungparts.com".

I looked into their website however but it says that the panels are not available.

BN96-29173A - ASSY OPEN CELL
BN91-11500A - ASSY OLED-AMLCD

This is not clear if these parts relate to the KN55S9C model but it looks like so.

I've emailed Samsungparts to see if they're available.




Please note that if the panels are indeed not available, owners we are screwed....we will have no choice but to get a refund minus the usage time since there will be no replacement available. you guys know that OLED panels are susceptible to burn-ins, and low life expectancy....
Please ask your own region to see if the panels are availble please...Few owners here I'm asking you...

 

[LEO MODE]

An update from Samsungparts.com

So they did confirm to me that Samsung has officially discontinued this product so the panels are discontinued as well.

Well sorry but I'm refunding my TV ...Had it for a week but it was fun Just giving you guys a heads-up that if the panels go out or something there will be no replacement for it....And there is a lot of saying within Korean engineers that if Samsung discontinues a panel then there must be a reason (e.g. faulty panel or very low life expectancy or a critical error). Please take note...

 

[vaktmestern]

Intresting always had more fait in Lg on oled than Samsung and this just strenghten that.

 

[The Limey]

Talk about buyer beware......
I factored in Company interest in OLED as part of my purchase and LG just left Samsung not at the races basically. I feel for any owners of this Samsung OLED basically with this news....

 

[Coopson]

Do LG and Samsung even consider burn in a fault ? I would have thought they might take the same stance as plasma and say that burn in is down to user error.

I'm thinking of getting the LG OLED but news like this worry's me, Limey leave your TV on all night on a static image and post the results would you

 

[omiaho]

The reason why they don't have the parts is due to SAMSUNG getting out of OLED as they can't keep up with LG.
Samsung stops making OLED TVs due to LG's dominance - GSMArena Blog

 

[The Limey]

Do LG and Samsung even consider burn in a fault ? I would have thought they might take the same stance as plasma and say that burn in is down to user error.

I'm thinking of getting the LG OLED but news like this worry's me, Limey leave your TV on all night on a static image and post the results would you

Gladly, if you promise me a new one, Coops

 

[Coopson]

Gladly, if you promise me a new one, Coops

I promise Nothing! do it for science.

 

[lloydread]

I always preferred the Samsung due to the interface and Active FULL HD 3D and Multiview... Shame it never took off but all credit to LG for sticking with it, they deserve to rule the OLED world
I always thought Samsung would really push for OLED due to most of their phones having OLED, I do think LCD still has a market as on my HTC One I find the screen much better than the OLED on the Samsung Note 3 I use for work - it's only in a really dark room that you notice the Black level being better, but even then it depends if the thing you're watching has alot of dark area. I wish they could make an LCD TV as good as some of the screens on top end phones.

 

[Coopson]

I always preferred the Samsung due to the interface and Active FULL HD 3D and Multiview... Shame it never took off but all credit to LG for sticking with it, they deserve to rule the OLED world
I always thought Samsung would really push for OLED due to most of their phones having OLED, I do think LCD still has a market as on my HTC One I find the screen much better than the OLED on the Samsung Note 3 I use for work - it's only in a really dark room that you notice the Black level being better, but even then it depends if the thing you're watching has alot of dark area. I wish they could make an LCD TV as good as some of the screens on top end phones.

I don't think full HD 3D is better then passive sure you're getting 1080p each eye but what good is that if you're getting more than double the amount of crosstalk then passive.

The Samsung OLED is meant to have less crosstalk then active LCD but it still held back be the shutter speed on the glasses.

That Multiview is a load of BS too LG passives have had Dual Play for ages but even with them the other persons screen ghosts into yours if one person is watching dark scenes.

 

[lloydread]

I don't think full HD 3D is better then passive sure you're getting 1080p each eye but what good is that if you're getting more than double the amount of crosstalk then passive.

The Samsung OLED is meant to have less crosstalk then active LCD but it still held back be the shutter speed on the glasses.

That Multiview is a load of BS too LG passives have had Dual Play for ages but even with them the other persons screen ghosts into yours if one person is watching dark scenes.

I heard the crosstalk was non existent due to the blink with black frame insert Samsung designed, obviously only possible with OLED... TBH I'd even be happy with a little crosstalk then the guaranteed scanlines of passive which I find very noticeable, IMO it is only good for LCD due to the slow response.

As for Multiview... watching two different inputs (even both being 3D!!) I think is an amazing feature, I never saw any reviewers mentioning crosstalk either. Either way I think LG have this in this year's models of OLED, or introducing it, definitely saw it written somewhere Just a shame they won't do the active option within their passive to cover all angles... surely easily possible with OLED.

As you may be able to tell, I'm quite a fan of 3D, a rare thing it seems.

 

[Coopson]

I heard the crosstalk was non existent due to the blink with black frame insert Samsung designed, obviously only possible with OLED... TBH I'd even be happy with a little crosstalk then the guaranteed scanlines of passive which I find very noticeable, IMO it is only good for LCD due to the slow response.

As for Multiview... watching two different inputs (even both being 3D!!) I think is an amazing feature, I never saw any reviewers mentioning crosstalk either. Either way I think LG have this in this year's models of OLED, or introducing it, definitely saw it written somewhere Just a shame they won't do the active option within their passive to cover all angles... surely easily possible with OLED.

As you may be able to tell, I'm quite a fan of 3D, a rare thing it seems.

Saw a guy that had the Samsung on youtube say that 3D was being held back by the shutter speed on the glasses so the Crosstalk wasn't much better then LCD.

The best active 3D I've seen was on the Samsung f8500 plasma but that still had loads of crosstalk, I've not seen one 100% crosstalk free TV passive, active or movie theater but I'm not normal so..

 

[Kurchatov]

I'm just grateful that I got out of the Samsung following two defective sets. With that experience and previous very poor reliability from LG, I'm staying with plasma until we have more reliable OLED products. My Sony OLED has been totally reliable since purchase several years ago. Whilst only a 10" screen, it does demonstrate the amazing contrast resolution of OLED.

 

[The Limey]

I'm just grateful that I got out of the Samsung following two defective sets. With that experience and previous very poor reliability from LG, I'm staying with plasma until we have more reliable OLED products. My Sony OLED has been totally reliable since purchase several years ago. Whilst only a 10" screen, it does demonstrate the amazing contrast resolution of OLED.

I myself have previously experienced poor reliability from LG products. However, this set looks like they have upped their game with a view to improving upon past perceptions.

 

[ditcin]

I have the KN55S9CAFXZA as well and have been inquiring about the evo kit as well. No one really knows - however Samsung says yes and gave me the number to J&J Parts who specialize in Samsung parts. They have it and says it is compatible. There is a newer unit the 3500 that is coming out within the next month.
I ran into all this when I noticed in my Apps Hub the Amazon Instant Video app no longer worked and an error screen came up stating the device (TV) needs an update. Samsung hasn’t made a single firmware update for this TV. They are treating it like a bastard child. I've had nothing but misery with Samsung about this TV.

Here's the gory details...
I called up for a simple thing - my Amazon Instant Video app in the hub stopped working with an error screen part of which stated in order for it to work "the device needed to be updated". The first tech remoted in and reinstalled the Smart Hub; didn't work. Then he wanted to wipe my TV. I told him no because I had had it calibrated. He said he could upload the settings and reinstall them. She wiped the TV but when it came back up it was in Arabic. I told him to put it back to English. The app still didn't work. He said he was putting me on hold but hung-up - losing my settings. The next tech said it was my DNS. I told her that was just plain stupid since all the other apps are still working. I was on and off hold for the next hour while she fumbled around my TV remotely. I went to the bathroom, came back and she said there was nothing she could do. I went to my PC to do some research on this when my virus scan wen berserk. My Internet Explore was flashing and PC was stalling - it was completely infected. I checked the TV and found that she changed the DNS pointed out to Google (8.8.8.8) which in turn open up my home Network and compromised it. (I've had security issues and had to set-up a sub-network for protection due to my work). I had to completely wipe my PC and reinstall everything.
The next week was one of dealing with several tech at each of the 3 tiers. The least helpful were the people at the "Executive" level - they didn't even know what an evolution kit was!
Two of the tech from the intermediate level were the best. One told me that there was a change to the App Hub and a running update would fix the problem, however - not for my TV. In fact there wouldn't be any update to my TV because it considered canceled. The only way to update it was to get the 2500 evolution kit.
I spoke to another tech at the same level and he agreed but informed to wait for the 3500. He gave me the phone number to contact J&J Parts.
My friends TV purchased in December 2014 got an update and now the Amazon app is working.
I have gone through two TVs of this model - the first one had a bad panel and was exchanged about 8 months into having it. This TV is now out of warranty. I received an extension notice from Samsung but I wasn't going to pay $800 for one year! I've notice a shudder at times where it appears almost like a frame is missing no matter what setting I use.

I've contacted the store where I made the purchase and they seem to be "yes" men for Samsung not really listening and only repeating the support number for Samsung.

After reading online, hearing from Samsung, and being here at the forum I seems to be that the 2500 and the 3500 are compatible for the KN55S9CAFXZA, yet the store I made my purchase at is stating it will not. Since there have no firmware update for my TV I'm not concerned that there may be a problem.
$10,000 for this TV and the company has abandon it!

Okay, now for the interesting part.
I know person who works for a major IT company who has connection with Intel. I was told that Intel originally developed an OLED TV that was curved - I was shown a picture of the proto-type. It was interesting and looked very much like what is the KN55S9CAFXZA, except the screen was actually thinner and was not in a frame but had a more industrial look because it was actually flat but via the remote would bend to the curved position for presentation upon viewing - VERY COOL!
The speaker array was like the SAMSUNG and reason for this "floating design" was to aim the speakers in the frame slightly inward toward the screen - and when in the curved position would act in a mega-phone-like way to aid in amplify the sound.
I was on the list to evaluate the product but the delivery was never made. Intel looked into this and found it was delivered but not to my address but to another - in the next state. Others that were delivered the product sold it and then absconded to their country of origin - they were here under work visas via the large IT company my friend works for.
A year later Samsung announced their TV under limited supply and only slightly changed.
Now for the really interesting part.
The proto-type was going to be released as 1080p however it was actually capable of UHD. The only thing holding it back was the connect "box" - yes, a one connect.
Now, if the KN55S9CAFXZA is compatible with the 2500 and 3500 as stated by Samsung...

OLED is very different from LED and we only know what we've been officially told. As far as I know - no one has broken down the KN55S9CAFXZA and what's inside to actually know what's there.
All I know is Samsung is being extremely unsupportive and co-operative with this subject, this TV and are now treating it as if it doesn't exist.
I intend to purchase the 3500 when it becomes available. I have an extended contract with the store I made my purchase from. If this screws up my TV at least I have Samsung's own word it should have worked.
I had asked them for all the trouble if they would swap out this TV for their top of the line UHD LED - which is still $5,000 less than what I paid - they said no. ... but they did offer me a $25 gift certificate. ... Which I turned down.

I'm spoke to a rep in the "Elite Service" department who has confirmed there was never an update, nor are that going to do one.

The set was one of the first designed with a One Connect, as part of the Smart Evolution Line. As stated on their site - “Evolutionary TV - Smart Evolution allows you to update your Smart TV in the future. With new software and technology that will improve your TV performance – faster speed, more content, more features.”

I was told by their phone support to contact J&J Parts aka www.samsungparts.com a Samsung Authorized Distributor of Samsung Parts – to order the SEK2500U One Connect; even though it’s not listed on the Samsung site as an option. Yet I found a press release on the web that was posted over 8 months prior to the U.S. release that it was going to be released in Korea, then the UK and Germany for the KN559CAFXA. I found the same item on Amazon, cheaper so I ordered it. It would not work. The TV didn’t even see that it was connected. It seems the back-up option in the menu that must be done first for the new One Connect is not in my TV’s menu – meaning Samsung never intended this TV to be “Evolutionary” in North America. ….which is why there was never any kind of updates!

I am not the only one complaining as told by a support person at Samsung. I have since spoken to the Exec level of support and demanded that they swap out the TV for their top of the line one that IS being supported (due to the differences in technology from my OLED to LED I’ll still stand to lose almost $5000)

Why is Samsung treating this TV like a bastard child and abusing its customers?!

If anyone else has this TV contact me.

 

[hari967]

They're may not be any spare parts. But this tv is hands down the best 1080p out there.
Stop worrying and enjoy the tv. These tvs wont be breaking down anytime soon.
I myself bought a second s9c with for literally peanuts. So any problems for me and i have all the spare parts waiting - right now with NO 4k content im more than happy with this tv.

 

[vaktmestern]

They're may not be any spare parts. But this tv is hands down the best 1080p out there.
Stop worrying and enjoy the tv. These tvs wont be breaking down anytime soon.
I myself bought a second s9c with for literally peanuts. So any problems for me and i have all the spare parts waiting - right now with NO 4k content im more than happy with this tv.

If the change the panel it Seems them break easly .. First uk owner had two before he gave up of dying pixels... This tv must be the worse Oled ever made.

 

[rogdodge]

They're may not be any spare parts. But this tv is hands down the best 1080p out there.
Stop worrying and enjoy the tv. These tvs wont be breaking down anytime soon.
I myself bought a second s9c with for literally peanuts. So any problems for me and i have all the spare parts waiting - right now with NO 4k content im more than happy with this tv.

 

[hari967]

I don't think full HD 3D is better then passive sure you're getting 1080p each eye but what good is that if you're getting more than double the amount of crosstalk then passive.

The Samsung OLED is meant to have less crosstalk then active LCD but it still held back be the shutter speed on the glasses.

That Multiview is a load of BS too LG passives have had Dual Play for ages but even with them the other persons screen ghosts into yours if one person is watching dark scenes.

The multi view actually works a lot better than lg dual play.
And the 3D is superb. No crosstalk whatsoever.