Samsung q950a remote control, volume button muting soundbar


Novice Member
I have just bought the Samsung q950a soundbar system. When I press the volume button on the remote control it mutes the soundbar. Does anyone else have the problem? Can I control the volume on the soundbar with another remote? Also not managed to connect the the soundbar to the app yet as it falls over at last hurdle and says it can't connect it to my Samsung account?


Hi and welcome to the forum.
It sound like you need to take up,the problems with Samsung.

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