samsung ps42q97hdx problem

[bulletmagnet]

i have a 4 day old samsung plasma and i have a problem with it, when i turn the tv off the screen dosent go completley off, it still has a "glow / backlit" effect.the only way i can get rid of this is to turn the tv off at the socket, if i try and turn it back on without switching off at the socket nothing happens
i have been on to samsung and they told me to leave it unplugged for 4 hours which i have done and its still the same
i have to call them back tomorrow to see what happens from here and he said they may send an engineer out to "replace some parts"
im not happy about having a 4 day old tv botched up and will ask for a replacement

has anyone else had this or a similar problem?

thanks in advance

 

[mcjibba]

Why don't ypu take it back to the retailler who sold it to you?

 

[mooperman]

i have this TV and initially it turned itself on after a few hours of being off, this is down to the auto update on the in built digital scanner which you can turn off... have a look through the owners thread, all the info is in there...

bear in mind, might not be the same thing though...