Samsung Pro S 12" Windows 10, from Curry's

Discussion in 'Tablets Forum' started by logiciel, Jan 4, 2017.

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  1. logiciel

    logiciel
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    I'd always HAD satisfactory service from Know-how.
    So, ordered tablet, delivered Thursday afternoon before Christmas, found it had been opened and ruined with a line down the screen, notified them right away to get me a working model before Christmas, had no reply to that or any emails, they took payment of £460 right away, collected this Tuesday, no reply to further emails, have no idea if and when replacement will be sent.
     
    Last edited: Jan 5, 2017
  2. logic_187

    logic_187
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    If you bought it and was damaged cant you just take it back for a refund?
     
  3. michaelkenward

    michaelkenward
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    And if paid by credit card – aways a good idea – contact the card company and recover the money.
     
  4. logiciel

    logiciel
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    Paid by PayPal and got them involved already!
    Was taken back Tuesday morning but no message from them.
     
  5. Stiggy

    Stiggy
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    What do you mean it was 'taken back'? Did a courier collect it or did you take it back to a store? There must be a paper trail?
     
  6. logiciel

    logiciel
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    Courier.
     
  7. michaelkenward

    michaelkenward
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    Sadly, that is a great way reducing your rights as a consumer.
     
  8. logiciel

    logiciel
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    Why?
     
  9. michaelkenward

    michaelkenward
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    Because PayPal removes some of your rights as a consumer.

    If you buy something that costs >£100 using a credit card, but not a debit card, the card supplier becomes jointly liable for whatever you bought.

    Section 75 refunds: free protection over £100 - MSE

    Here's the dirt from MoneySavingExpert.com on PayPal:

    Warning! Don’t use paypal to pay on a credit card: You’re losing valuable section 75 rights - MSE

    I think the same warning applies to Amazon and other pretenders to credit card status.

    You don't lose all rights with PayPal, but you may find it harder to fight your corner.

    In the case of someone like Curry's, you aren't dealing with a financially dodgy outfit, but you can't wave the credit card rules under their nose if you use PayPal.
     
  10. logiciel

    logiciel
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    Thank you but I used a debit card with PayPal.
    Currys are not financially dodgy but their Knowhow is dodgy - very - today is the 16th since delivery of rubbish and fourth since collection of the rubbish and still absolutely nothing from them.
     
  11. michaelkenward

    michaelkenward
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    Does Currys do twitter?
     
  12. logiciel

    logiciel
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    Don't know - probably.
     
  13. Stiggy

    Stiggy
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  14. logiciel

    logiciel
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    Thank you.
     
  15. logiciel

    logiciel
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    Had a note from them yesterday saying sorry, and nothing more.
    It's three weeks since the delivery, which could have been re-collected the next day.
     
  16. logiciel

    logiciel
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    Now three weeks and two days, with the money back in my account today, thanks to PayPal.
    The only problem now is that I wanted a new tablet NOT the refund, and they knew that.
     
  17. Stiggy

    Stiggy
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    Moral of the story: Don't order from Currys.
     
  18. logiciel

    logiciel
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    I certainly shan't - though the price was special, now back to normal!
    There are a couple of firms with it new at £180 less than Curry's price - any drawbacks?
     
  19. Sloppy Bob

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    Depends upon who they are.

    If it's some badly coded site written in chinglish with no telephone numbers you can contact them on and delivery takes a fortnight from abroad then I'd avoid like the plague, but if its a respected etailer or bricks and mortar sotre then there's no issue.

    Currys is the last place I ever go to buy anything remotely expensive. Just a place to drop into if I need something cheapish that can't wait 24-48hrs and the price isn't a ripoff. I usually just wait and buy online.
     

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