Samsung M4500 app issues; TV playing up please help


Novice Member
Hi everyone,

i recently bought an M4500 and for some reason I just can’t get any apps working. I can’t even search for apps. I have no idea what’s wrong with the TV, I bought it brand new. It comes with one pre loaded app, which looks like some knock off that wants to charge me for a phone app for phone mirroring, because the free version only does a framed mirroring...

i Just tried to manually update the version through a USB, however to no avail. The Samsung version on the website is 1290, the TV is somehow 1310...

has anyone ever experienced anything like this? I created a genuine Samsung account through the TV and it’s from a legit supermarket chain so it’s not a knock off but I’m at my wits ends. I literally can’t get a YouTube video to work on there without an Apple TV.

thanks in advance!

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