Samsung have informed Dixons that they believe it's user damage, but will repair the TV only "this once" as a "gesture of good will".
Just to remind everyone, its the second time my TV has been in for repair. This time it has taken them 7 weeks to come to this conclusion. The last time it took them over a month.
I therefore asked the lady at Dixons if they had evidence of user damage, or if it was just a theory. She would not answer.
I faxed through a print out of this thread and the other one as evidence of other consumers who are having the exact same problem as me in terms of product defect and the reasons Samsung are giving for the defect.
She dismissed it as hearsay.
I therefore asked if Samsung had provided evidence of user damage. She refused to listen and stated that it was entirely my responsibility to obtain the report from Samsung and there is nothing further Dixons would do.
I therefore attempted to explain consumer direct's advise:
“The trader must sort out your problem, not the manufacturer
Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer.”
“A repair should be carried out within a reasonable period of time and without causing you significant inconvenience. Any repair should restore goods to a satisfactory condition.”
Consumer Direct - Electrical and gas appliances
She did not give me the opportunity read that out to her stating that she know's consumer direct and trading standards law.
I just don't wanna go through weeks of frustation again as it is a problem thats likely to occur again.