On 3/12/11 I bought a Samsung NP300E7-A04UK (after reading several favorable reviews) for my wife as a Christmas present. The laptop has an Intel I3 processor and 6gb of RAM. She started using the laptop on Christmas day but found that it was both extremely slow and the cursor would often radomly disappear and then reappear somewhere else on the screen. As we've been away for a few days it was only today that I was able to take the laptop back to Comet which, fortunately, turned out to be the 28th day after purchase after which, I was informed by Comet, they could not have done anything ! Apparently, Comets policy (within the 28 days) is to call the manufacturer and then, based on the response, offer either a replacement or a repair ! Unfortunately it was after 4pm and the Samsung repairs/service center was closed until January 2nd and so I was asked to return on the 2nd. I refused as it would then be after the 28 days so I made Comet keep the laptop and give me a receipt confirming that it was now in their posession. I was then told that, in advance of calling Samsung, they would put the laptop on a bench Monday morning and see if they could reproduce the cursor problem and see if they thought the laptop was slower than would be expected ! They also said that the problem was probably caused by a virus (I dont think so as its only been used for a couple of hours) and that it would probably be fixed by a full factory reset ! A slow laptop is a slow laptop IMO. Basically, the laptop has a jumping cursor issue and is far slower than my sons Acer which is also new and was £150 cheaper. It's also slower than my wifes 6 year old Acer which the Samsung was bought to replace. I'm not after a refund but just a replacement (not a Samsung) but, if Comet consider the speed to be acceptable and cannot reproduce the jumping cursor issue, they will not call Samsung and I'm stuck with it. What would you do ? Has anybody had either a similar issue with a Samsung laptop and/or returned a laptop to Comet ? Thank you & Happy New Year !