Question Samsung KU6000 Owners Thread

Discussion in 'Samsung TVs Forum' started by petegw, May 28, 2017.

  1. petegw

    petegw
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    Need a bit of help with an app problem.
    I have a 40KU6000 with wired ethernet (60mb speed) and the software is up to date.

    My problem is with the Tvplayer app and both samsung and tvplayer support cant seem to help.

    Samsung have done remote support and say the tv isn't the problem.

    The problem is that while I can stream both the "paid" and "free" channels on my laptop only the free channels work on the tv. if I select a paid channel the screen goes blank. I'm trying to find out if this is a common problem with the KU6000.

    Could one of you kind souls out there do me a big favour and let me know if it works or not on your KU6000 - if you could install the tvplayer app (should be under the "whats new" apps section) and sign up for a free trial subscription (can cancel so no payment required). Once done if you the log in to tvplayer you will see at the top of the screen the options for "paid channels" click on one of the tv shows and let me know if it works or not. If you have already installed it and have any problems then please let me know as well.

    If it is a common problem I can go back to tvplayer support and hopefully get them to fix it.

    I know it may be asking a lot but if any of you could help I'd be very Greatful.
     
  2. petegw

    petegw
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    Anyone?
     
  3. petegw

    petegw
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    Just to let anybody know who is

    interested this problem has now

    been fixed. According to

    tvplayer support they said it

    was an issue that was being

    seen in isolated cases and they

    had found the root cause.

    I dont have any more details but

    tvplayer has been working fine

    since Friday 16th June
     

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