Hi All,
I recently purchased a Q90R here in the Uk to match up with my Q90R 55" TV. I am struggling to get the rears and the sub even remotely working even though they are paired (showing a static blue light).
I have the soundbar's ARC HDMI connected to the Arc input on my TV's One Connect Box. I have an Apple 4K box connected directly to the soundbar - it was connected to the TV but even then I couldn't get rears+sub doing a thing. 5.1 content on Amazon Prime (via ATV) also results in the same thing.
Upon playing back Atmos content from my apple library, Dolby Atmos does appear on the small LED screen of the bar but I get nothing from the rears and sub, even with them set at +6. I have tried the pressing down on the remote's pad update feature and the Sub and Rears seem to be at the latest firmware that I've seen on here. I have also tried disconnecting the entire system and switching the parts on in order as mentioned in the manual.
My SkyQ box even though it is setup for DD also doesn't do much for the sub+rears.
All I have left is to attempt a factory reset after I try and update the bar with the latest firmware slapped on a USB stick, just to be sure. The smartthings app says no update available however.
I am using 2.1 UGreen HDMI's all round fyi. This weekend is the first chance I'll get to properly play with this thing so I'll search for some Atmos test tracks and lob them onto a usb stick too.
Edit: Ok the bar wouldn't even recognise a FAT32 formatted stick so I left that process alone. I went and tried an Atmos soundtest video on YouTube and that woke the sub and rears up. I then went and tried a few more videos before settling on 4k Pacific Rim in my appletv library and that was certainly utilising the rears and sub this time. After playing around it seems the rears are heavily source dependant and as I am new to soundbars I wasn't really aware.