Samsung HT-Q20 shows "Protection" then shuts off

M

mars506

Guest
I just bought a new HT-Q20 Home Cinema System and had it professionally installed. It worked while the technician was here, but after using it for a few minutes, a small pop went off on the left front speaker, the machine showed the word "Protection", then shut down. Now every time I try to restart it, it does the same thing as soon as any sound comes out of it.

Troubleshoot says this might be because the fan is not working, but I already checked that it is. Does anybody know how I can get rid of this problem or is it a faulty machine?
 

RottenFox

Distinguished Member
have you checked the speaker connection,to make sure its properly connected.?
also,is it connected through a surge protector?
if not,it should be.
might be a faulty connection,power surge thats lead to failure,or the installer never did his job right..either way,id be right back onto them,and get him back to fix it./replace it.
 
M

mars506

Guest
Thanks for your reply fox,

I tried unplugging all the speakers and although there was no pop (obviously) the same thing still happened. And yeah its hooked to a surge protector, so I'm still lost. =P

I called the help service already and they'll come help sort this out. Your help is appreciated!
 

The latest video from AVForums

Samsung QN95B 4K QLED TV Review
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom