i wish sky would give us some indication on when im getting new epg, i had sky hd since feb this year, we have had sky for years but im still classed as a new customer as was in wifes name, my first box was an amstrad but had the contrast issue so got it replaced with a brand new samsung box, (much better btw)
i have heard that sky issue out new epg to older/longer customers first, then the more recent customers get new epg at a later date, this cant be right, surely its based on software version you have and/or your postcode, something like an update shouldn't matter how long you have been a customer, we all pay for it!! im pretty sure sky told me once that when they send updates they send update to postcode and not a specific customer address, so for example sky could send out the update to my postcode and anyone with a samsung branded hd box within my postcode would get the update, from my understanding the update is done via dish and not phoneline, i know the postcode thing sounds stupid but sky did tell me this, the querie at the time wasn't for the new epg but just updating default region menu (bb1 london, bbc south east etc..)
I have had no black envelope advising me of an update being anytime soon, i also got an e-mail from sky telling me they are sending out new viewing cards to replace old ones, that was two weeks ago and still nothing, i dont have a real issue with sky but they could be more specific to customers on what boxes and roughly when they will get the new epg, to be honest the new menu would be nice but long as i can watch and record TV i have no issues, to be honest i dont think even sky know when certain boxes are getting new epg.