Hi, I ordered a samsung hd 745 from pixmania. BIG MISTAKE! Their after sales and policies are absolutely terrible. On arrival the dvd player was quite badly damaged, there were dents and bad scratches all over the fascia. When contacting their customer service i was told that it would take approx 3 weeks for them to process a refund or send a replacement (even though they have over 10 in stock) Apparently the dvd player needs to be sent to france where a member of staff will confirm that it is infact damaged and process a refund/send a replacement! which means, by the time i have actually received the replacement, 4 weeks will have passed (5 from initial order) Aside from that their customer service agents are rude and condescending (when you actually get through to them) I have now ordered the same player from digiuk while i wait for my refund. At this point they still haven't arranged collection though, i guess im in for a long wait!