For Sale Samsung Galaxy S8 Plus - Sim Free - New - £510

Discussion in 'Disputed/Problem Trades' started by PaulRamon, Oct 25, 2017.

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  1. PaulRamon

    PaulRamon
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    My father in law received this as a gift. He asked me to set it up and decided immediately that it was not for him hence the advert!

    It's new and as stated sim free, it also comes with a Samsung 64gb micro sd card as well that I bought him for his music but it wasn't to be.

    No receipt as it was a gift and he won't ask for it but it's brand new and if only I wasn't an Apple fan boy I would have bought it off him.

    Price and currency: £510
    Delivery: Delivery cost is not included
    Payment method: BACS
    Location: Scotland
    Advertised elsewhere?: Not advertised elsewhere
    Prefer goods collected?: I have no preference

    ______________________________________________________
    This message is automatically inserted in all classifieds forum threads.
    By replying to this thread you agree to abide by the trading rules detailed here.
    Please be advised, all buyers and sellers should satisfy themselves that the other party is genuine by providing the following via private conversation to each other after negotiations are complete and prior to dispatching goods and making payment:

    • Landline telephone number. Make a call to check out the area code and number are correct, too
    • Name and address including postcode
    • Valid e-mail address
    DO NOT proceed with a deal until you are completely satisfied with all details being correct. It's in your best interest to check out these details yourself.
     

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  2. Winspiration

    Winspiration
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    o_O
     
    Last edited: Oct 26, 2017
  3. awink1

    awink1
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    Would you do this for £500 delivered?
     
  4. PaulRamon

    PaulRamon
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    £500 delivered it is. Pm.
     
  5. awink1

    awink1
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    All paid!!
     
  6. PaulRamon

    PaulRamon
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    Many thanks!
     
  7. PaulRamon

    PaulRamon
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    Phone posted.
     
  8. rousetafarian

    rousetafarian
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    Moved to disputes in relation to the Samsung sale.
     
  9. rousetafarian

    rousetafarian
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    @PaulRamon @awink1

    Please can you summarise the current situation from your perspectives?

    Thanks
     
  10. awink1

    awink1
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    I ran into a software issue, which Samsung couldn’t solve remotely and I was asked to go to a Samsung shop... 30 miles later, I am told that as it is from Taiwan they can’t help, as only phones bought in Europe are supported.

    It has not been dropped... It's still as immaculate as it was sent

    I was under the impression that I was buying a 'standard' UK spec phone. It is not! I have used it for 2 days, but it hasn't left my house until I went to Samsung. When I bought the ‘new’ phone, I expected it to be covered by warranty here in the UK... not Taiwan.

    I should have realised something was not quite right when the power supply was not a UK 3pin

    The seller stating it was new, is also not 100% correct as the box had been opened, the cellophane removed from the phone, seal broken..., but I don't want to split hairs. It's not supported under warranty in the UK, so I need to return it for a refund.
     
  11. rousetafarian

    rousetafarian
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  12. PaulRamon

    PaulRamon
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    The buyer was "under the impression" that he was buying a UK spec model. At no point, either in the original listing or in any email communication did I say it was.

    He states that he "should have realised that something was wrong" when he noticed it came with a non UK 3 pin charger. The buyer contacted me via email stating this and I gave him a £10 refund to buy a UK charger on Amazon, he sent me a link to it. He accepted the £10 without question and left positive feedback for me as can be seen.

    The buyer also questions me stating that the phone was "new". My listing clearly stated this


    My father in law received this as a gift. He asked me to set it up and decided immediately that it was not for him hence the advert!

    It's new and as stated sim free, it also comes with a
    Samsung 64gb micro sd card as well that I bought him for his music but it wasn't to be.

    No receipt as it was a gift and he won't ask for it but it's brand new and if only I wasn't an Apple fan boy I would have bought it off him.

    My pictures clearly show that the phone was opened, seal broken etc..

    The seller states that there is a "software issue". I have no way of knowing how this happened as the phone has been out of my possession for over a week and he also stated via email that he was going to use it with a DEX which, according, to various forums can cause issues with the phone. A number of forums are suggesting in fact that the phone should be "flashed" in order for it to work.

    I also have no way of knowing if the phone has been dropped etc either.

    I am therefore not willing to accept it back.
     
  13. rousetafarian

    rousetafarian
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    I need you to refer to rule 11 of the trading rules and conditions. Notwithstanding anything else that is under a moderating review currently, this device is unsupportable due to the country of origin.

    You as the seller hold 100% responsibility for the accuracy of the listing and the device’s provenance. Not being aware of it being Taiwanese isn’t excusable, and it’s not down to the buyer to establish the country of origin.

    Such problems are rare, and could often go unnoticed bar the warranty issue being invoked. What has happened over the last week when the item was out of your ownership is frankly irrelevant as even without the software issue (that is impossible to decipher and attribute fully), if the buyer had just walked into his nearest shop the outcome would be the same.

    Consequently I’d ask you to reconsider your immediate position of not willing to accept it back.

    Thank you.
     
  14. PaulRamon

    PaulRamon
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    Many thanks for the reply. Unfortunately I will not reconsider. The item was listed in good faith. Had the requirement been to specifically state the country of origin and I had mislead the buyer of course I would be in no position to argue. The assumption was made that it was a UK spec phone through no implication of myself.
     
  15. rousetafarian

    rousetafarian
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    Rule 11 for clarity;

    1. Imported goods must have their original country of origin stated (because it will likely affect the warranty).
     
  16. PaulRamon

    PaulRamon
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    This is not expressly stated. how many people actually are aware of this.
     
  17. awink1

    awink1
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    I believe you mislead me. To my question: Quick question, is it black and do you have the paperwork for warranty purposes?

    You answered the following: As stated in the listing I have no paperwork as it was a gift and no way of getting any. In my experience with Samsung the warranty requires nothing other than the serial number of the phone. My wife had a Samsung a year or ago and had it replaced under warranty without any proof of purchase.

    Well, this clearly didn’t happen.
     
  18. Lewie

    Lewie
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    Do we know what the 'software problems' are that cannot be solved by a Samsung store?
     
  19. PaulRamon

    PaulRamon
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    Buyer has not stated what the "issue" is. His gripe is that the local Samsung shop stating it will not repair it as it's not a UK phone.
     
  20. awink1

    awink1
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    I joined the official Samsung Android Oreo Beta. The phone is fine, but the for Beta it is still early days, so I wanted to roll back to Nougat. I followed the roll back instructions, but the Smart Switch tool wouldn't do it.

    So I called Samsung Support and they did a remote session and ended up exactly where I was. This is when I was told to go to the Milton Keynes Samsung Store. I did and there I found out that the phone was Taiwanese and that that Samsung devices not purchased in Europe are not covered by warranty.

    I offered to pay for the reflash, but they said that they do not even support paid for service...

    I would have covered the paid for service, but the phone is not supported at all in the UK, neither HW nor SW and that was not what I had bargained for.
     
  21. PaulRamon

    PaulRamon
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    I'm sorry to hear this but as I said I did not mislead you in any way, shape or form.
     
  22. awink1

    awink1
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    You said and I quote: "In my experience with Samsung the warranty requires nothing other than the serial number of the phone. My wife had a Samsung a year or ago and had it replaced under warranty without any proof of purchase."
     
  23. PaulRamon

    PaulRamon
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    That's correct, that's exactly what happened.

    We are getting nowhere with this I'm afraid.
     
  24. awink1

    awink1
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    I paid for a 'new' phone, so I was under the impression that it would come with warranty. No warranty, no deal for me I'm afraid.

    I kindly request to return the phone for a full refund.

    I even throw in the Samsung case I bought for it (as well as the 2 chargers, of course) as I will have no use for them.
     
  25. PaulRamon

    PaulRamon
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    I'm not accepting a phone that you played around with back.
     
  26. awink1

    awink1
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    Mods, what is your stance on this?
     
  27. awink1

    awink1
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    I am not the one that didn't abide to the rules
     
  28. PaulRamon

    PaulRamon
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    The rules that are not clear or if they were broken why did no one lock the thread or inform me that I had not done so?

    I've quickly looked through 10 random listings in tne mobile phones for sale section. Not one of them mentions anything about a UK spec phone. Maybe these should all be removed or the sellers asked to state in the listing that the phone they are selling is a UK one?

    If the "assumption" is that everyone should know this then it should be part and parcel of the listings procedure.
     
    Last edited: Nov 6, 2017
  29. awink1

    awink1
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    Mods?
     
  30. rousetafarian

    rousetafarian
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    Guys, this is under review.
     
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