Samsung Frame TV automatically switching to Art Mode while watching TV

JayShark

Novice Member
My 2021 Frame TV automatically switches back to Art Mode while I'm watching TV. There's no predictable pattern to when this happens - could be after 5 minutes or over an hour, so I can't figure out if it's the TV or something in the Yamaha rx-v673 that it's connected to via e-arc.

The obvious suggestion is that the motion sensor isn't detecting movement and therefore activating Art Mode, but I've set the 'Sleep After' setting to 'Off' (and 4 hours) and turned off all auto-power-off features that I can find on both devices, yet the problem persists. Highly annoying.

Anyone else experiencing this?
 

NawfalF

Novice Member
Did you ever get an answer to this problem? I just got the Frame and the same thing is happening to me. It's HUGELY annoying, as there are some catch up TV services where if you exit the app (which this does) you need to start again from the beginning.
 

JayShark

Novice Member
Did you ever get an answer to this problem? I just got the Frame and the same thing is happening to me. It's HUGELY annoying, as there are some catch up TV services where if you exit the app (which this does) you need to start again from the beginning.

Yes! It turns out it was my Nvidia Shield was set to power off when not in use and it was sending a shutdown signal to the TV over ARC. So check what devices you have attached and what their power settings are, particularly with ARC.
 

NawfalF

Novice Member
Oh great, thanks! I have a Nvidia Shield, so maybe that's the issue. Do you remember when in the settings it was to change it? Will try that out. I was so close to returning the whole thing
 

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