Question Samsung 48" JS8500 SUHD


Established Member
I bought this TV from Richersounds 19 months ago, I was happy with the set until after 10 months I started to get backlight bleed through on the bottom right, I got Richersounds 6 year warranty with the set, so I got the screen replaced. 6 months later same thing happened, only on left side, so I got the screen replaced again. The local repair company Richersounds use came out and replaced the screen in my home, the replacement screen was faulty, so I had to wait a week for a new screen to arrive. This was fitted and all was good for 2 months. I got up early last Saturday morning to watch the second Lions test , switched on the TV and lo and behold no picture ! Once again I rang Richersounds, who arranged for the local repairer to pick the set up. 3 days later I rang and was told the screen needed replaced, again ! In the space of 19 months I'm waiting for screen replacement number 4. I'm pushing Richersounds to replace the TV as I no longer have any confidence in it. It cost me £1300 .
Can anyone tell me what my rights are ? Am I being unreasonable asking for a new TV ?
Richer sounds have told me they have to contact Samsung to see what they're prepared to do. Is this the norm with newer televisions ?
Bottom line is, I've spent (for me) a large sum of money for what I assumed would be a quality piece of kit, only to be totally let down by repeated failures.
Anyone had a similar experience ? And if so, what was the outcome ?
I'd appreciate any advice .
Thanks in advance.


Prominent Member
I had a toshiba set that had its panel replaced due to blotchy/ faulty backlight... New screen was great until it failed about a year later. I emailed toshiba who sent an engineer. A few days later I got a letter giving me full refund/credit with the store I bought it from. I am not sure you will get the same , I reckon you will be offered a similar 2017 set. Possibly a 49mu8000... But that set has no 3D or quantum dot colour... Push for a full refund/credit


Established Member
After this posting John Clayton from Richer sounds PM'd me and things have been resolved to my satisfaction. Many thanks John, once again Richer sounds customer service has been second to none.

The latest video from AVForums

🎬 Across the Spider-Verse, Fast X, Covenant, Sisu, Changeling 4K, Lighthouse 4K, Quantumania 4K & TV
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom