Question Samsung 3d tv problem need some advise?

Kevy62

Novice Member
Hi guys, I have a samsung UE48H6400 3d tv which has been repaired once before. This was for a simular if not the same fault... patchy purple sections on the screen... This was repaired by replacing the screen panel last time , which was in 2017 ... I have been told by customer services this morning that the panels are no longer available , so might be repaired with a non 3d panel.. surely this is not actually repaired.?

My gaurentee is for six years , but my question is do I have to accept the offered repair, or can I push for a replacement TV..(although the replacement won't be 3d?) ... the paperwork states like for like replacement, can this mean a monetary replacement, or does it only refer to specific tv's only.

Any help or advise would be welcome, many thanks in advance.
 

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