Here is a 2 page letter I wrote to a number of parties regarding my Sagem 56B Experience - Summarises Sagem DLPs. "Re: Inherent Faults and Failed Remedies on the Sagem HD-56B To Whom It May Concern: I am writing to express my disappointment at the Inherent Faults present in your television being the “Sagem HD-D56B” and your company's engineer's negligence which rendered the TV now inoperable. The Inherent Faults there is in your product is a Brightness Issue and a very distinct and disturbing picture noise problem. The Brightness Issue is evident on all sources and causes the Screen's Brightness to suddenly drop, with someone commenting as if there were something “fiddling with the contrast”. This problem happens very often which leads to unstable Brightness levels which proved very disturbing. I had made initial contact with your company highlighting the Inherent Faults to your Technical Support Manager for Sagem UK, being an Andrew Gorman. He acknowledged that the “Brightness Issue” indeed was a fault that he has personally seen and am and has a pretty good knowledge in what it takes to repair this. I was instructed in this point to call the Axium Service Center to make arrangements for a repair, and to ask for a Tuner Board in particular. My subsequent reference number for this is **********. I had requested this Tuner Board and was told by “TSG”, the company that actually carries out the repairs, that this item would be with the Engineer on Friday the 7th of October 2005, and that someone would contact me and visit my premise on that very Friday. The Engineer failed to show up that very day despite persistent calls to both “TSG” and the Axium Service Center. The Engineer eventually turned up on Tuesday unannounced and unequipped, stating that he did not have the part that I was instructed to order and that he'd have to return at a later date. The Engineer revisited on Wednesday the 12th of October with the relevant parts to attempt to remedy the acknowledged problems with the TV set. After a period of two hours the parts in question have been replaced and it was now time to test whether the problems have been remedied. During these two hours I had watched the Engineer approach fixing this TV in a very rushed and careless manner. He freely acknowledged that this was the first HD-D56B he had had to work on, and that he had grossly assumed incorrectly the similarities with the 45 Inch Model – an underestimation that had led him to reassemble the TV no less than twice. The Engineer repeatedly tried to turn the television on but this was to no avail. He had rechecked all connections and indeed called the Axium Service Center and his Employer for advice and realized that the TV - as a result of his efforts at repair has now been rendered inoperable. Prior to his efforts, the TV was in the least still functional in the sense that it switched on showing a picture. He had nothing to say other than apologize and advise me to contact Sagem and that he'd be chasing up the matter with his employer. The TV was ordered on the 23rd of August 2005 and the faults were noticed at an early stage and thoroughly discussed and thoroughly documented on AVForums.com. I was initially instructed to essentially use the Television for a few weeks before jumping to any conclusions. A number of other users that have identical televisions to me and the smaller 45 Inch model that works on the same circuitry have also been experiencing the same Inherent Faults as me. A conversation with “Matt” at TSG on the 12th of October at 16:45 also further enlightened to the fact that Sagem have been looking into having received a bad batch of components that have led to the HD-D56B to be compromised. I have already devoted too much time and patience to this very problematic issue. Andrew Gorman being your Technical Service Manager of Sagem UK has freely acknowledged that the Brightness issue is in particular an issue he is aware about and present in most Sagem Rear Projection Televisions. The Inherent Faults highlighted paired with your companies inability to remedy this with the ultimate result of also breaking the television has made me lose all my faith in Sagem products. The ultimate result now is that I have been left frustrated and without a functional television that I had paid ₤2,400.00 less than two months ago. The item is clearly not durable. No remedy has of yet been offered by your company or “TSG”, with everyone saying that they are looking into it. I am now seeking redress under the Sale of Goods Act 1979 in the form of a full refund. I refer to the Act in particular Sections 14 (2B) (c), 14 (2B) (e), and 48B (2) a. Your company's efforts at repairing the item have rendered what was previously a working item to now it being totally inoperable and non functional. I find a replacement unacceptable as it the whole Sagem DLP Rear Projection range is compromised with the “Brightness Issue” with particular users of the HD-56B range noticing this. " So. Samsung/Sony Rules - Refund your Sagems!