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RS - Plasma advice

Discussion in 'Plasma TVs' started by gregoir, Mar 29, 2005.

  1. gregoir

    gregoir
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    After doing much research on this site and others I bought a TH37pw7B at the weekend.
    I also managed to get a component board from 'Ask electronics' for a very reasonable £149.99.

    When in RS the aggressive, and quite frankly irritating manager (who looks and sounds like a Grange Hill extra) was lavishing me with his professional advice.

    He spent ages telling me how RS sell this screen at a loss 'to bring customers in'. Never heard such BS.

    My point is this;

    He told me and point blank, with the support of 3 of his staff no less, that I would be unable to pass my free view box into my new DMRE85HEBS and view the result through the component connection to my screen.
    Apparently what I had to do was buy the Panasonic Tuner box for £400 as my idea would not work. No debate.. I told him what I had read and that his reasoning was illogical. He then had the audaciousness to phone a colleague and proceed to hold a three way conversation at an extremely high volume on the shop floor. Obviously going with RS selling manual, chapter 4. The humiliation tactic.

    He was wholly wrong in his advice.

    Concluding one of two things; Negligence or pure deviousness.

    To be honest I expected much more form RS as I have bought with them for years.

    For interest, the branch concerned is the London City flavour.

    Greg

    P.S - The screen is amazing. Even poor tv has a captivating flavour about it.
     
  2. Mep

    Mep
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    these guys talk absolute b*ll*x. They told somebody else on here the other day that you could not run component into the vga on the panny 6 series!!
    It wouldn't be quite so laughable if they didn't present themselves as ome sort of elite av experts!
     
  3. Brooktop

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    that'd be me! Thankfully, I listened to the advice of forum members. RS are good for price, locality and 14 day exchange. The moral of this story is to not even ask them for advice!

    At least the manager didn't try to deny that the cable would work; in fact he said that it probably would. His excuse for his junior member not knowing was because they didn't sell those cables....hmmmm

    Get the PW6 while you still can. Surely if you have a component out DVDR, it works out a lot cheaper than a PW7 and terminal board.
     
  4. scott666

    scott666
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    Surely the easiest way not to have to listen to the RS hard sell on the panasonics is to explain that you are connecting the plasma directly to your pc for viewing DVD's....... :lesson:
     
  5. gregoir

    gregoir
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    very true...

    though why should the consumer have to lie just to avoid having to hear a complete load of drivel from a 'specialist'.

    I think RS should be embarrassed!
     
  6. myszka

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    I was in the same branch 10 days ago and i listened to them ridicule a man who had come in asking what he needed to play "digital music". I was appalled.He literally left the shop with the 3 of them sniggering and then bursting out laughing.After he had gone and despite the fact there were several customers in the shop they continued to mimic him.
    Needless to say when i made a large purchase at RS last week i went to another branch at Holborn where i was treated courteously and knowledgeably.
     
  7. Family Guy

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    Maybe you should have printed this statement off from the Richers website and waived it ubder his nose...
    To back it up, here's the page it's from. it's actually on every individual Plasma page...
     
  8. Brooktop

    Brooktop
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    Reminds me of the old 'Not the Nine O Clock News' sketch about the guy wanting a 'gramophone'.
     
  9. Selectortone

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    I have bought just about all my home cinema set-up from RS - Yamaha amp, all the speakers, a dvd recorder and a dvd player. Their prices are always competitive and they are about 2 miles from me so if I have a problem I can take the offending article back.

    On the one occasion I returned something there were no quibbles whatsoever.

    HOWEVER, I do my research first. Then I walk in, tell them what I want, buy it and walk straight out. I'd never listen to their advice on anything (or a Comet or Currys salesperson either, come to that). These guys are on commission and sell what makes them the most money, which is not necessarily what's best for you.

    The only non RS purchase I've made is my plasma and associated cards and such which I bought from AV-Sales after seeing many threads on here about their good customer service which, for a purchase of that magnitude, I consider more important than saving to the last penny.

    Use RS for what they are - a great place on the high-street to buy last year's award winning kit at rock-bottom prices, with a good returns/exchange policy.
     
  10. Davidgilmour

    Davidgilmour
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    Exactly! And if they weren´t here prices would be a lot higher everywhere else, so even them being around here is a good thing!
     
  11. hornydragon

    hornydragon
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    I'm sorry but that is rubbish, RS are one discount retailer of which there are many.....................(AV-sales is one) and you can moan about RS staff as much as you but as long people buy from them it wont change........My local store has been getting better (next time i am in london i might have some fun.............) the commision based sales person argument doesnt work either......... what does work is buying from reputable and knowledgeable people who care about their customers and job not from the cheapest monkey with a trade account, they come and go as they please...... as for some of the other points i think it is only fair to point out that very few people know what they talking about when it comes to AV kit.......but on this forum you have access to some of the very very best in the industry......... :hiya:
     
  12. Ed Selley

    Ed Selley
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    The screen with no peripherals incurs a loss of £46 according to the figures I saw. Obviously, stands, boards, cables, warranties etc do have margin on them. The statement such as it is, is true however. I can also confirm that in the dim and distant past when I worked for RS (at the City branch remarkably enough) at least one item in a major catagory was sold at a loss to get people in store where other methods of cash extraction could be applied. The odious Sony DVPNS 700, STRDB-1070 and the Mission Cinema 7 stick as examples.
     
  13. Selectortone

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    Horny, please read my post again... you seem to be agreeing and disagreeing with me at the same time. My point was that Richer are great for simple no-brainer purchases but I'd prefer to buy from reputable and knowledegable people when I need advice. Which is exactly what I did and what you also seem to be espousing.
     
  14. jblack

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    Told me the same thing.

    Too true, they only seem to know what they have had drilled in to them by their equally uneducated peers. If it wasn't for the price I'd have gone elsewhere but luckily this forum helped me to learn what I did and didn't need.

    I have a feeling a lot of people who don't know much about plasmas would end up walking out of RS having spent money they needn't have done.

    Had to laugh at the sign over the counter that said "Our staff are taught NOT to ask if they can help". :rotfl:

    Cheers, Jim
     
  15. Family Guy

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    The money these people are on is laughable, I can honestly say I can't blame them for trying to make comission.
    I recently left the army after 23 years and went for a job with what we all think is a reputable company. The job I was after was as an installer, but this particular outlet didn't carry out specialist custom installs - yet. They offered me the job, but it was as a sales assistant. The wages...? 12.5k a year. 17k a year less than what i was on when i left the army. With comission, it took it up to 16k a year.
    I'm going back in the army on May 4th.
     
  16. pjclark1

    pjclark1
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    don't forget to ask for a free mug!
     
  17. Mep

    Mep
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    bloody hell no wonder they are 'hungry'
     
  18. hornydragon

    hornydragon
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    I have seen and heard of far worse................ but while people buy the crap they peddle at profit they will continue........................................... some of the forum regulars may know my feelings on RS,which seem to be at odds with 50% of the readership...........thats cool i am glad some of them are better! but i still stand by certain facts they never feel the need to acknowledge........like compare their prices on marantz to Hifibitz etc....... and they do hold accounts with main manufacturers but for some reason wont support the products, (there is no reason why RS cant supply Panny terminal boards, they choose not to sway sales off panny!!!!!)
     
  19. mr ooops

    mr ooops
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    I have to say that the cheltenham richer sound staff are brilliant, they always have time to demonstrate anything i wish to see, if they havent one out, then no problem i get a coffee while they set 1 up, even if i go away not purchasing the next time i go in agaion its no problem to set stuff up etc.
     
  20. Chrper

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    Just Been through a nightmare with RS, I have to say that in the end they came up trumps and I got what I wanted.
    They advised me to go for a Hitachi , as the PWD6 was not as good!!! etc etc despite having gone in to buy a PWD6. ( yes I know I should have stuck to my guns).

    However I thought different ( having watched footy on the Hitachi)and having come to this forum and done some more homework I returned to RS and demanded that they replace The Hitachi with a PWD6 and also replace the DVD player, Reciever ( both Cambridge Audio and both with faults)and also a faulty MS 309 sub!!

    After the usual sorry its outside the 28 days ,they agreed to replace the whole lot, and I have to say they were then great about the whole thing, so on good friday I took the kit back (All bought in Dec/Jan) and returned with a shiny new PWD6, Yamaha 750 amp, Pioneer 575 dvd and a new MS309 sub!!
    I took 2 days setting everything up ( yes I read all the manuals first!!) and I am a very happy bunny!!!

    PQ is so much better and it sounds great!! watching sport is now a pleasure!!

    So in short, If they have advised you that you need something that you are not sure about and then find out you dont need it ( like a PWD6 tuner box, thanks folks for putting me right in that subject) you have a case for replacement. ( maybe not legally but they have done it for me!!!)

    So depite the problems they came through and the Stockport Branch can at least now count me as a happy customer!!
    Will I go back???

    Nope, I think AV sales will be getting all my business from here on in!!!

    But I can say that when it mattered they did what was best for the customer, ie ME.

    Cheers

    Chris
     
  21. jtf

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    went in to the colchester branch today to pick up a 37pw7. was told i needed a media box then a scart board when i said i had a component board on order i was told that that wouldn't fit but the scart or media box would. then the assistant went off for 5 mins to see if he could prove that the component board wouldn't fit but 'couldn't find anything on the internet about them'. anyway went to pay for it then was told that they didn't accept AMEX over £500 and that they couldn't put it through in 2 sales. by this time i had had enough. yes they are cheap and handy to have being 5 miles away but most of the time its just so much hard work with them.
     
  22. Cliff

    Cliff
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    Look RS are on our High Streets. It is so convenient to pick something up at rock bottom prices- and take it back if not happy. Easier than mail order.
    Let's not criticise them too much- I would certainly miss them if they weren't there.

    Bromley branch is great- friendly and willing to exchange/ repair or replace. Good prices!
     

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