nheather
Outstanding Member
I ordered 10 books of 12 1st Class stamps from the Royal Mail online shop on 14th April. I was informed that the order would be with me within 5 working days.
When it wasn't I attempted to telephone. You get through to the premium number menu and then every option goes straight to engaged. I have tried this over the last week and it is the same every week.
So I sent an eMail and got an automated response telling me that a customer advisor would respond within 10 working days.
Moves on ....
My stamps arrive today. I oven the letter and find 10 books of 2nd Class stamps. Initially I think "oh the stupid buggers , they've sent the wrong ones" but then I see the accompanying letter from Customer Operations Manager NEIL WAGGOTT.
Two paragraphs read
Exactly what planet are they on. This NEIL WAGGOTT is extremely arrogant.
I order 120 1st Class stamps and they deliberately send me 120 2nd Class stamps and expact me to be delighted. In who's tiny mind would that ever be the case.
There is no return address. No return instructions. Presumably I have to pay for the return myself.
Absolutely disgusting.
Cheers,
Nigel
When it wasn't I attempted to telephone. You get through to the premium number menu and then every option goes straight to engaged. I have tried this over the last week and it is the same every week.
So I sent an eMail and got an automated response telling me that a customer advisor would respond within 10 working days.
Moves on ....
My stamps arrive today. I oven the letter and find 10 books of 2nd Class stamps. Initially I think "oh the stupid buggers , they've sent the wrong ones" but then I see the accompanying letter from Customer Operations Manager NEIL WAGGOTT.
Two paragraphs read
I am very sorry to let you know that the Retail Stamp Booklet that you originally ordered is currently out of stock. However, we have sent you the nearest alternative Booklet available and hope you are delighted with it.
If for any reason you are not entirely satisfied with the items we have sent, please return them for a refund or exchange within 30 days of receipt.
Exactly what planet are they on. This NEIL WAGGOTT is extremely arrogant.
I order 120 1st Class stamps and they deliberately send me 120 2nd Class stamps and expact me to be delighted. In who's tiny mind would that ever be the case.
There is no return address. No return instructions. Presumably I have to pay for the return myself.
Absolutely disgusting.
Cheers,
Nigel