It was one of those things once it happened once or twice that we meant to make a complaint about, but never got around to.
We did- although about Parcelfarce rather than RM.
Whilst acting as the "quartermaster" (for want of a better word) of her local fencing club, my partner oversaw the ordering of numerous pieces of equipment. It quickly became clear that Parcelfarce would turn up without the item, try and drop the "you weren't in" card as quietly as possible and bugger off leaving us with a 33 mile round trip to collect the item. My partner then started waiting outside the house for the driver and on four straight occasions, the item simply wasn't on the van. On the fourth occasion we wrote a letter of complaint.
Parcelfarce's reply was a lesson in evasion. The general gist of the letter was that the boxes we had the audacity to ask them to deliver were a bit big and bulky to be actually put on the van and delivered to the house and we should be honoured they were transporting them to a mere 17 miles from the point of delivery. Furthermore, as they had the contract with the fencing company, frankly we could sod off and live with it.
As such we sent the correspondence on to the fencing company who looked at it in conjunction with some similar letters from other parts of the UK, fired Parcelfarce and switched to DHL who took the radical step of
turning up with the item on the van, ringing the doorbell and handing the item to my partner I mean, can you imagine it?
I haven't had many problems with actual post but I confess that if I order something that might not fit through the letterbox, I simply have it delivered to work. I firmly believe that firing an item from a cannon in the general direction of the receiver is more effective than Parcelfarce.
