Router, PC or Broadband problem?

Discussion in 'BT Broadband' started by Fudgie, Feb 2, 2009.

  1. Fudgie

    Fudgie
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    I'm with BT option 3 (8meg) and have suffered major slowdown on the internet for the past week.

    On speed tests I'm Downloading at 80 to 120Kbps and uploading at 370Kbps. Painful.

    I called BT last friday, they dialled in and got me to swap the filter on the phone socket. No joy at first then on Sat & Sun Internet back up to full speed, but tonight it has gone back to 80Kbps.

    When I look at my Router (Netgear DG834G) stats it is showing a downstream of 2368kbps and an upstream of 448Kbps. Does this mean the broadband signal is strong into my router and then slows down in my PC. Tried using a 2nd laptop but also V slow, so kind of think it can't be the computer.

    Any ideas?
     
  2. beerhunter

    beerhunter
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    It depends on where you are reading those numbers and how you are connected to your router.

    Try these tests www.adslchecker.bt.com/pls/adsl/adslchecker.welcometwo , Test Result and Speedtest.net - The Global Broadband Speed Test It is best to connect the PC to the router via Ethernet so as to negate any effects of a bad WiFi connection.

    The former will tell you how fast BT reckon your line can go (usually pessimistic). The middle on how fast you are actually going. (Report the numbers back here.) The last one is an independent test that I find useful a s sanity check.
     
    Last edited: Feb 3, 2009
  3. technician_lol

    technician_lol
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    lol the funny ing this week has been dreadful for me to im on option 3 also
     
  4. Fudgie

    Fudgie
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    Thanks for this.

    Ok:

    First test said 512kbps.

    Second test : download 192. Upload 448.

    Third test: Download 127Kbps. Upload 378Kbps.

    Called BT, they tested the line tonight and said ; Yes it's slow, call Sales...helpful!

    cheers
     
    Last edited: Feb 3, 2009
  5. technician_lol

    technician_lol
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    im juat curios i rang them today also and they said they will do my line test but they never called back can i still ring them now or is to late?????
     
  6. Fudgie

    Fudgie
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    I think the tech support line: 0800 1114567 is 24hr.

    They did my line test around 10.10pm.

    They have told me call sales on 0800 800150 between 7.30am 10pm.
     
  7. technician_lol

    technician_lol
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    sorry abit of a noob what is the call sales
     
  8. Fudgie

    Fudgie
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    Just the Sales Dept at BT. Apparently they can check if there is an issue with the local exchange.
     
  9. technician_lol

    technician_lol
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    i just rang the help line they say they are not available now but ill give them a call tomorow morning:cool:
     
  10. beerhunter

    beerhunter
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    What was the complete result of test two? Those numbers on their own are not much use as one doesn't know which result they are nor what the other numbers reported by the test are.
     
  11. Fudgie

    Fudgie
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    Okay, Test 2 results:

    Downstrem: 192 kbps
    Upstream: 448 kbps
    Ip Profile for line: 135 kbps
    IP throughput: 85 kbps

    Cheers
     
  12. beerhunter

    beerhunter
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    Based on your first number of 2368kbp/s it is likely that something has gone wrong with your Line. The first is to check if it is BT's problem or yours.

    ALL telephony device in your house must go via a micro filter. Is that the case?

    Next you need to test your Internal Wiring (This is your responsibility). Make a note of the speed that you router is reporting. (As you did when you got 2368 kb/s.) Now unscrew the faceplate of your BT Master socket. Plug the router into the Test Socket that you will find underneath. Now reboot the router. If the router reports an INSTANT increase in speed, you have a problem with your Intenal Wiring and need to read the many threads her on how to fix it. If not it is BT's problem. BTW, I am surprised that BT have not taken you through this procedure as it is part of their diagnostic script.
     
  13. Fudgie

    Fudgie
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    Thanks Beerhunter,

    I'm away from home now until next Tuesday, but will give this a go when I return.

    Cheers
     
  14. Fudgie

    Fudgie
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    Hi Beerhunter,

    I've tried the router from my main phone switch. No change to the speeds.

    I've been tracking speeds at various times and they range from 1446kbps download to 83 kbps download. Not great for an 8mb service. It seems to dip in the evenings, esp Fri - Sun....peak times.

    Any suggestions on the best course of action now.

    My real aim is now to leave BT, especially having seen the various posts on this forum. I fancy a move to O2 as reading their literature it seems they put their own kit in the exchange, rather than just use BT's. Is this correct, will an alternative supplier be better given it will still be a BT landline?

    Thanks
     
    Last edited: Feb 15, 2009
  15. Fudgie

    Fudgie
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    Okay, after another night of 132kbps I called BT again. On the phone for nealry an hour and the test result once again came out with an IP profile of 135kbps.

    They passed on to an engineer, who called today and left a message on my mobile.

    I've got home and done the line test and the IP profile is now 2000kbps, and I've been running at a steady 1432kbps all night. Some success....so far.

    However, tried the router in the BT test socket and the downstream reading went up to over 4000kbps, although the speed I actually got was 1800kpbs (presumably this is the IP profile restricitng the faster speeds?)

    I'm also guesiing that my internal BT phone extension is having some effect on the speed available.

    Is there a good site, or any other tips, about how to make my internal BT phone connections better?

    Thanks
     
  16. beerhunter

    beerhunter
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    1. Yes. Your IP Profile should go up to 3500 kb/s in about three days.

    2. Yes. Your Internal wiring is causing you problem. (Which is why I asked you to use the Test Socket.) It is you responsibility to fix it, not BT's. There are umpteen threads here on how to.
     

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