A long story this, but i'll keep it as simple as possible. I purchased a Samsung SP-43J6HD rear projection set from Robert Whyte Ltd on the 14th June 2001. Less than 90 days after I received the set, it developed serious problems. After lengthy (delayed) discussions with Robert Whyte Ltd I finally had the set replaced with a Panasonic 42 incher which arrived on the 28th Feb. This set developed faults within 1 hour. So it was packaged back up and I started using the Samsung again. Robert Whyte finally collected the Panasonic 3 weeks ago, on the 5th attempt by the courier (who had refused to take it the first 3 times and didn't turn up on the 4th). I told Robert Whyte I would be purchasing a set from elsewhere (there's only so much someone can take) and pursuing a refund. I now have a nice new Toshiba from elsewhere, but Robert Whyte won't give me a refund on the Panny until they have the Samsung back... But of course, they are refusing to collect the Samsung. Now as far as i'm aware, under the Sale Of Goods Act 1979 they have to collect faulty items (especially large faulty items). I really am quite flabbershocked by the whole year long affair.