Richer Sounds warranty for vividstorm UST/ALR floor rising screen (creases)

lawrefc

Standard Member
Hi,

I am considering buying an Epson LS500 projector with a Vividstorm 120 inch UST/ALR floor rising screen. Richer Sounds sells both these items.

I have done some research on the Vividstorm screen. It looks great, but some people have reported visible creases in this screen, even after leaving the screen open for a few days/couple of weeks. They have also reported some difficulties returning the screen if there are problems.

I don't care if there are creases visible up close, but I will be viewing the screen from a distance of just over 3.5 meters and I would not want to see any visible creases from that distance. Based on any experience you guys have with Richer Sounds, if I buy from them and see visible creases from that distance, what would you say are the chances that they will honor the warranty, and offer me a refund and/or a replacement? I will be visiting one of their stores soon, but just wanted a bit of feedback before going in.

Would I get any additional protection by buying from RS online (rather than in-store)?

Is there anything more I could do to protect myself, for example ask them at the store to give me written confirmation that they will refund if there are any visible creases at a viewing distance of 3.5 meters? This screen costs £2499, so at that price, I don't want any problems at all with the screen.

One alternative is buying this screen from US Amazon (cheaper than Richer Sounds but long delivery time and some additional hassle). Would that offer me more protection? I think Amazon are normally pretty good at offering a full refund if there are any problems?

Any feedback welcome.

Thanks,

L.
 

KEENEtechwares

Novice Member
AVForums Sponsor
We tend to find the Vividstorm screens are great, some do have slight lines across the screen but nothing too drastic. This is from when it is wound up in the case and where the screen material is joined to the normal material. This does tend to be slightly more noticeable on the drop down screens but still nothing to be concerned about especially on the floor rising screens.

Once you have your projector on and are 2+ meters back from the screen you can't notice them at all!

We have sold a lot of Vividstorm screens and we haven't had any complaints about creases!

I hope that helps!

Thanks!
 

lawrefc

Standard Member
We tend to find the Vividstorm screens are great, some do have slight lines across the screen but nothing too drastic. This is from when it is wound up in the case and where the screen material is joined to the normal material. This does tend to be slightly more noticeable on the drop down screens but still nothing to be concerned about especially on the floor rising screens.

Once you have your projector on and are 2+ meters back from the screen you can't notice them at all!

We have sold a lot of Vividstorm screens and we haven't had any complaints about creases!

I hope that helps!

Thanks!
Hi,

Thanks for replying; that is very reassuring. I'm still looking at options but this screen does look very promising.

L.
 

mudshark

Distinguished Member
Hi,

Thanks for replying; that is very reassuring. I'm still looking at options but this screen does look very promising.

L.

I have been looking at options for the 110 or 120 inch acoustic perforated ones, so I have the option of rising the screen in front of CX and wall mount soundbar.

I notice a seller on EBay that have them significantly cheaper than RS and am even considering buying directly from Vivdstorm China via Alibaba but worried about import duties and the hassle of any potential returns.
 

KEENEtechwares

Novice Member
AVForums Sponsor
I have been looking at options for the 110 or 120 inch acoustic perforated ones, so I have the option of rising the screen in front of CX and wall mount soundbar.

I notice a seller on EBay that have them significantly cheaper than RS and am even considering buying directly from Vivdstorm China via Alibaba but worried about import duties and the hassle of any potential returns.
Feel free to have a look on our site as we sell the whole Vividstorm Range, we hold stock in the UK and can also get other variations shipped from Vividstorm so you don't have to worry about import costs.

We also offer ongoing technical support after the 2 year manufacturer warranty expires!

www.Keene.co.uk
 

andypuk

Active Member
I've got a floor rising Vividstorm screen and it is amazing. For me, I don't notice any creases at all from 2 metres away. I don't leave the screen up either, it always gets rolled back up after use.
 

lawrefc

Standard Member
Hi,

Quick update, I did buy the vividstorm 120" floor-rising UST screen and the Epson LS500 (I suffer quite badly from the rainbow effect, unfortunately, so can't go with DLP).

The screen is really good. Slight horizontal creases, looking like black lines, are visible close up as you open the screen, but become less visible as the screen fully opens and stretches, but these are not visible once you sit 3-4 metres away, and as soon as you start watching the projector, all you see is a really uniform screen with no creases/wrinkles visible whatsoever. So I'm VERY happy.

The Epson with this screen looks amazing. I have white walls and ceiling, and the contrast at night is really good, amazing in fact. The only slight issue is that the Epson has to be quite distant from the screen, so not automatically ideal for a lounge (unless you want to move the unit in and out each time you use it). I believe the UST laser DLPs have a shorter throw, so might be worth looking at if you don't suffer from the RBE.

Bought it from Richer Sounds (mostly to benefit from buy now pay later). 2 year warranty, it all went smoothly, delivery was fine, DHL, but the guy was on his own so I helped him to bring it in. On his own, he could have damaged himself and/or the screen (box is heavy and around 3m long).

Also worth looking at Keene, they are very very professional and friendly, spoke to them on the phone, a few hundred quid cheaper and 2 year warranty also. But as mentioned, decided to go with RS.

Altogether, very happy.

L.
 

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