spanky2k
Established Member
Hi all,
The HDMI port on my Hitachi UT32MH70 has failed which makes the TV pretty much useless as it only has a single HDMI port. I purchased it from Richer Sounds and bought the extended 5 year warranty at time of purchase.
Do I have to take it to the RS store I purchased from or can I take it to my nearest store?
If they write it off and decide to give me a replacement, how much can I push them on the 'like for like' specs? I.e. the TV may be a non LED LCD TV but it's only 3.5 cm thick and I hunted around to find one in stock somewhere because of this (it was to be wall mounted in a bedroom and needed to be as close to the wall as possible). I know LED TVs aren't as thin as that these days but the Samsung ones are 5cm which is a darn sight better than the 8-9cm that are the cheapest I can see on RS. I'll be happy if they repair the TV of course but if not, I don't really want to be lumbered with some cheap, thick monstrosity that I can't use in the location I bought this TV for.
Lastly, the power cable for the TV's been snipped off for wiring in behind the wall mount. I've put a standard plug on the short cable for testing. Think that'll be ok?
The warranty documentation is pretty vague, hence why I'm asking on here!
The HDMI port on my Hitachi UT32MH70 has failed which makes the TV pretty much useless as it only has a single HDMI port. I purchased it from Richer Sounds and bought the extended 5 year warranty at time of purchase.
Do I have to take it to the RS store I purchased from or can I take it to my nearest store?
If they write it off and decide to give me a replacement, how much can I push them on the 'like for like' specs? I.e. the TV may be a non LED LCD TV but it's only 3.5 cm thick and I hunted around to find one in stock somewhere because of this (it was to be wall mounted in a bedroom and needed to be as close to the wall as possible). I know LED TVs aren't as thin as that these days but the Samsung ones are 5cm which is a darn sight better than the 8-9cm that are the cheapest I can see on RS. I'll be happy if they repair the TV of course but if not, I don't really want to be lumbered with some cheap, thick monstrosity that I can't use in the location I bought this TV for.
Lastly, the power cable for the TV's been snipped off for wiring in behind the wall mount. I've put a standard plug on the short cable for testing. Think that'll be ok?
The warranty documentation is pretty vague, hence why I'm asking on here!