MightyWings
Novice Member
Greetings everyone!
I wondered if anyone had experience with RS and their 'VIP 'warranty with TV's?
MY UE55JS9000 is over 4 years old and had screen issues along with a burning smell so RS sent out one of their approved repairers to investigate. They confirmed that a new screen was needed but I have now found out that there are no screens available so it is 'beyond economical repair'. The interesting twist here is that I have now been directed to Samsung's 'alternative resolutions team' for a replacement model or a refund through them. The issue I have with this is that it clearly states under point 3 of my agreement that 'if the unit cannot be repaired WE will REPLACE with a similar specification model'. Similar specification is reasonable but the 'WE' doesn't seem to have any reference to 'the manufacturer' next to it so I am wondering why I am now dealing with Samsung. I spoke to them yesterday and they now want proof of purchase as they are saying the model is over five years old and there are no alternative resolutions? It all seems to be getting confusing all because I am now dealing with Samsung...
If anyone else has been through this process I would appreciate any feedback on this as the cynic in me is wondering why I am being sent back to Samsung? Samsung claim that I am being sent back to them as its more than 30 days old which I disagreed with...
thanks
I wondered if anyone had experience with RS and their 'VIP 'warranty with TV's?
MY UE55JS9000 is over 4 years old and had screen issues along with a burning smell so RS sent out one of their approved repairers to investigate. They confirmed that a new screen was needed but I have now found out that there are no screens available so it is 'beyond economical repair'. The interesting twist here is that I have now been directed to Samsung's 'alternative resolutions team' for a replacement model or a refund through them. The issue I have with this is that it clearly states under point 3 of my agreement that 'if the unit cannot be repaired WE will REPLACE with a similar specification model'. Similar specification is reasonable but the 'WE' doesn't seem to have any reference to 'the manufacturer' next to it so I am wondering why I am now dealing with Samsung. I spoke to them yesterday and they now want proof of purchase as they are saying the model is over five years old and there are no alternative resolutions? It all seems to be getting confusing all because I am now dealing with Samsung...
If anyone else has been through this process I would appreciate any feedback on this as the cynic in me is wondering why I am being sent back to Samsung? Samsung claim that I am being sent back to them as its more than 30 days old which I disagreed with...
thanks