Hi Everyone, This is sort of embarrassing as I take pride in having more knowledge than the average Joe when it comes to my gadgets! Though I admitt I am new to the plasma field. Last year I spent 3 months researching plasma's and finding a decent bargain. I was basically sold on a Panasonic PW6. Read excellent reviews and is a 852x480 screen. Then learnt about HD video cause at around the same was downloading WMV 1080i and 720p videos and reliased there is a whole new world about to explode upon us and DVD's to HD were looking like VHS to DVD. So went back to Richer Sounds to look at their offereings and spoke to them about the Panasonic and they said to look at the Hitachi 43PD4200 as it comes with all the input conections and I don't have to buy additional boards like the Panasonic. Also it was a 1024x768 screen. I also saw the 42PD5000 and was told it was a 1024x1024 screen. I read on the internet 1024x1024 is rectangle pixels and not square as in 1024x768. I was aiming for a mid range system. Not a EDTV but half way to HD quality. In fact I was only ever concerend about 720p HD movies until 1080p became mainstream. Now I was well aware there is always scalling as you don't get a true 1920x1080i screen and at the time there was no 1280x720p screen. I'm talking native resolution here not support. So after taking the sales guy advice on the 42PD4200 being a bargain and it was a 1024x768 screen Ii purchased it and went home happy. And yes I was happy cause setting my PC to 1280x720 it locked out with slight overscan as I expected it to do from a 1024x768 screen. Was fine by me as it helped those Anamorphic movies a little with the black lines being a smaller. Now my brother is looking for a plasma also and I was raving about mine and not to get a 852x480 screen. Doing some reasearch last week for him I noticed it appeared my screen might be 852x480. I thought no... it can't.... I would never have bought a 852x480.. I didn't buy that..etc etc etc So found the Hitachi website and sure enough it says it there.... http://www.hitachidigitalmedia.com !!!!852x480!!!. You can imagine the let down feeling I was having. Rushed home and dug for that manual I never read!!! And it said it there to confirm my doubt. Basically I feel this is a case is misrepresentation during the sale by the sales person. In fact I called up pretending to be a new customer and asking for the screen res and get told 1024x1024... then tell them it's not that go and find out. Never got called back??? So I called back and get told it's a 740x480 screen. So I tell him again no it's not so ask. He asks his manager and tells me it's a 852x480. How incompetant can sales people be when in the AV business. Has anyone had this before with Richer Sounds and anyone know if I have a case for getting the screen I thought I had purchased. I spent £2k on the screen plus extended warranty. Basically there is no way in hell I would ever have bought this screen had I known it was a 852x480 screen. My posts on this site when I got it reflect me raving about it was a 1024x768 screen. Advice anyone. Thanks Sean.