retrouk
Established Member
- Joined
- Jan 1, 2007
- Messages
- 548
- Reaction score
- 214
- Points
- 153
Hi everyone, I am looking to get a pair of high end headphones very soon and was looking to purchase them from Richer Sounds on the basis that they are very local to me and usually provide excellent customer service. I phoned my local Richer Sounds store to ask if I could have a demo of a couple of pairs of headphones by a particular high end manufacturer and was told unfortunately due to the pandemic they did not have any pairs on demo at the store. What I was then told is to just order the ones that I like either online or via the telephone and if I was not happy with them, I could simply return them.
Now the first issue with the advice given above is that I would rather have a demo first of the headphones rather than just order them and return if I'm not happy. After all, I'm looking to spend over 1k on a pair.
Secondly the advice given above by the Richard Sounds employee is incorrect as in Richer Sounds terms and conditions with regards to returns, it clearly states that all headphones cannot be returned due to hygiene reasons.
I did a bit more digging with regards to the above point and what I've found out is that Richer Sounds returns policy used to say that no returns will be accepted with regards to in-ear headphones due to hygiene reasons which I can understand to some degree, but not with regards to all headphones which I think is really unfair in my humble opinion.
Even some in-ear headphones are really expensive. Does that mean that if a pair of headphones including in-ear ones are not available to demo, that if you purchase them from Richard Sounds either online, or via the phone that you can't return them unless they are faulty? How is one to know with regards to if they buy a particular pair of headphones that they will like them or not? Surely to even make that choice one needs to be able to have a demo, or be able to order a pair to try and see how they get on with them?
Does that also imply that one can't have a demo of in-ear headphones at Richer Sounds stores anywhere due to hygiene reasons?
I just want to ask what everyone else thinks with regards to this and if perhaps someone from Richer Sounds could please clarify exactly what the position is?
For the time being though I will have to rule out buying any headphones from Richer Sounds which is a shame as I've made lots of purchases from them in the past and always received excellent customer service.
Now the first issue with the advice given above is that I would rather have a demo first of the headphones rather than just order them and return if I'm not happy. After all, I'm looking to spend over 1k on a pair.
Secondly the advice given above by the Richard Sounds employee is incorrect as in Richer Sounds terms and conditions with regards to returns, it clearly states that all headphones cannot be returned due to hygiene reasons.
I did a bit more digging with regards to the above point and what I've found out is that Richer Sounds returns policy used to say that no returns will be accepted with regards to in-ear headphones due to hygiene reasons which I can understand to some degree, but not with regards to all headphones which I think is really unfair in my humble opinion.
Even some in-ear headphones are really expensive. Does that mean that if a pair of headphones including in-ear ones are not available to demo, that if you purchase them from Richard Sounds either online, or via the phone that you can't return them unless they are faulty? How is one to know with regards to if they buy a particular pair of headphones that they will like them or not? Surely to even make that choice one needs to be able to have a demo, or be able to order a pair to try and see how they get on with them?
Does that also imply that one can't have a demo of in-ear headphones at Richer Sounds stores anywhere due to hygiene reasons?
I just want to ask what everyone else thinks with regards to this and if perhaps someone from Richer Sounds could please clarify exactly what the position is?
For the time being though I will have to rule out buying any headphones from Richer Sounds which is a shame as I've made lots of purchases from them in the past and always received excellent customer service.