Hello everyone,
I purchased my 65" OLED C7V back in January 2018. I have since been VERY careful with it, knowing the well-document issues with OLED and burn-in. I have NEVER left a static image on for more than a couple of minutes and always made sure if there are static parts on a channel (i.e. logo, sports ticker, etc.) to switch the image around every now and again. Even with all the measures I have taken to prevent OLED burn-in, over the past few months my TV has gotten worse and worse, with clear signs of burn-in.
I have contacted @Richer Sounds to see what can be done to fix this, however, they have just 'passed me onto' LG, as I 'never signed up' for their 6 year extended warranty. Note, I purchased this TV in-store, however, was NOT in-stock, and waiting many weeks for it to be delivered at home. Apparently I was supposed to post back a filled in form to claim this extended warranty, which I never received. I contacted LG, which offered me a panel replacement service for 250GBP, which I'd need to pay myself. In addition, they'd need to take away the TV for 2+ weeks, which in light of the pandemic is a huge blow, as the only form of entertainment these days is a TV. LG did not offer a loan TV either.
I'd like your opinion on how to proceed with this - I purchased my TV from @Richer Sounds hearing so many great things about them, but when push comes to shove, I've not had the same experience. If I knew I'd be buying a TV that lasted for just 3 years and have this customer service experience, I'd probably go elsewhere.
Thanks
I purchased my 65" OLED C7V back in January 2018. I have since been VERY careful with it, knowing the well-document issues with OLED and burn-in. I have NEVER left a static image on for more than a couple of minutes and always made sure if there are static parts on a channel (i.e. logo, sports ticker, etc.) to switch the image around every now and again. Even with all the measures I have taken to prevent OLED burn-in, over the past few months my TV has gotten worse and worse, with clear signs of burn-in.
I have contacted @Richer Sounds to see what can be done to fix this, however, they have just 'passed me onto' LG, as I 'never signed up' for their 6 year extended warranty. Note, I purchased this TV in-store, however, was NOT in-stock, and waiting many weeks for it to be delivered at home. Apparently I was supposed to post back a filled in form to claim this extended warranty, which I never received. I contacted LG, which offered me a panel replacement service for 250GBP, which I'd need to pay myself. In addition, they'd need to take away the TV for 2+ weeks, which in light of the pandemic is a huge blow, as the only form of entertainment these days is a TV. LG did not offer a loan TV either.
I'd like your opinion on how to proceed with this - I purchased my TV from @Richer Sounds hearing so many great things about them, but when push comes to shove, I've not had the same experience. If I knew I'd be buying a TV that lasted for just 3 years and have this customer service experience, I'd probably go elsewhere.
Thanks