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Richer Hounds Horror Story-Ordering a special offer amplifier

Discussion in 'AV Receivers & Amplifiers' started by Pauly, Nov 7, 2001.

  1. Pauly

    Pauly
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    Hi a word of advice take or leave it its your choice

    DON'T SHOP ONLINE OR MAIL ORDER WITH RICHER SOUNDS
    Its can seriously damage your health

    I wish i had enough enery or could be bothered to write the whole story of attempting to buy one of their special offers online or by

    The story would include

    Failed Credit card authorisation for no reason(we have had a computer/electronic problem)

    No order confirmations whatsoever

    No delivery details (ever)

    20 + phone calls

    The classic were out of stock now line !!!!!!!!!!!!!!!!!!

    The, we have took one off another customers order in the warehouse to satisfy you story(we have 8 out there)

    The it has't been delivered to you because it has'nt come into our warehouse story (YET SEE ABOVE we have 8 out there???)

    The, we don't remember the previous phone calls you made line?

    The ,we will get you one from another of our stores

    The its on its way to you on DHL story

    and finally...................the courier failed to pick it up story

    The story isnt over yet as i am expecting tommorow "the we sold it at the store story"

    BE WARNED!!!!!!!!!!!! 20 phone calls-5 e-mails (non answered)
    and 3 days in waiting and still no Special offer goods"

    Paul
     
  2. BadAss

    BadAss
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    WOW! They must be employing cast offs from Techtronics!
     
  3. comeclickbuy

    comeclickbuy
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    hey mate take my advice and use www.hifijunkies.co.uk i have ordered a AMP, Speakers loads of speaker wire from them and there service is amazing really nice on the phone great prices even gave me discount for ordering so much (does not normally happen on the net) they come highly recomended FREE delivery on the day you choose what more could you want?
     
  4. johnson

    johnson
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    You're right they do sound like a polite version of Techtronics!
     
  5. Nic Rhodes

    Nic Rhodes
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    Paul

    I can understand your feelings on this. I have been there as well. RS is the most frustrating company to deal with. Unfortunately they do have the odd bargain but they are the bottom of the pile IMHO. It still amazes me all the guff and quotes that are in theor shop re customer service.

    Buyer beware.
     
  6. Stuart Wright

    Stuart Wright
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    mmm you made your post sound so much like an advert that someone has reported it as possible spam.
    I've done some research and hifi junkies are the online version of Audio T who have stores in the South. Whereas comclickbuy is computer hardware in Louth, Licolnshire (where, incidentally, we recorded our album :) ).
    Are you recommending them for genuine reasons?
     
  7. mjn

    mjn
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    i used both hifijunkies.co.uk and hifibitz.co.uk, and both are excellent...!!
     
  8. comeclickbuy

    comeclickbuy
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    Sorry for making it sound like i am promoting the site, as i said i spent around £2000 on my home cinema with them and got such a great service that i try to spread the word about them as much as possible, being in the trade myself there certainly a company we can learn from in the way they handle there customers

    great stuff!!
     

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