Niloticus1
Standard Member
- Joined
- Nov 25, 2009
- Messages
- 5
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I recently "upgraded" to Sky Q. I'm still in the cooling off period. I hate the Sky Q interface and, more importantly, so does SWMBO....
The whole upgrade experience has been a nightmare with contradictory info being given at every turn and nothing in writing when I've asked for confirmation of discussions with customer services.
I've asked to cancel the Sky Q and revert to the old box. Sky have flatly refused to do so without cancelling the entire subscription. I can't revert to the old box/package.
I'm at the end of my tether. I don't want to completely lose Sky but they seem to be trying to force me down that road.
My view is that exercising my right of return in the cooling off period would be to revert to the original package rather than lose the service entirely.
Has anybody experienced the same issue?
Any advice gratefully received.
The whole upgrade experience has been a nightmare with contradictory info being given at every turn and nothing in writing when I've asked for confirmation of discussions with customer services.
I've asked to cancel the Sky Q and revert to the old box. Sky have flatly refused to do so without cancelling the entire subscription. I can't revert to the old box/package.
I'm at the end of my tether. I don't want to completely lose Sky but they seem to be trying to force me down that road.
My view is that exercising my right of return in the cooling off period would be to revert to the original package rather than lose the service entirely.
Has anybody experienced the same issue?
Any advice gratefully received.