Returns - What happens to them? Resold?

Discussion in 'General TV Discussions Forum' started by roorooroo, Dec 21, 2011.

  1. roorooroo

    roorooroo
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    I've seen lots of threads where TV's are returned to the online retailers (JL, Amazon etc etc) for various reasons.
    What happens to these TV's? Are they repackaged by the retailer and then resold as new? Or returned to the manufacturer?

    If it's the former, that would mean any 'dodgy' sets would keep getting recycled until someone less discerning decides to keep it.


    Just wondered.
     
  2. crosseyed

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    AFAIK they are factory refurbished and sold on as such. Look on ebay and you will see factory refurbs for sale.
     
  3. penguinpaul

    penguinpaul
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    Working in a retail store, if there are no issues with something, eg changed mind or not compatible, then it gets reduced and sold at a discounted price. If its faulty then its returned to manufacturer.
    Amazon have a similar system, where they call it 'warehouse bargains' or something like that... For returns which are fine.
     
  4. Saggy

    Saggy
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    It all depends on the buying agreement, we either send back to manufacturer or refurb and resell through an outlet or jobber. No returned set gets sold back from the stores as they might of been tampered with and could pose a risk to customers. Can't say that is what everyone one does but that's our policy.
     
  5. antonio1

    antonio1
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    I've often wondered that. John Lewis in my local branch regularly have returned sets with a full 5 yr guarantee at reduced prices.
     
  6. deanos

    deanos
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    Depends on the condition and company ,many of them if it looks like new it will just get put back into stock and resold
     
  7. AndyCob

    AndyCob
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    Which is illegal I believe unless the item is in true 'unopenned' condition (and maybe even then), there is nothing wrong with selling returns/repaired/refurbished items but they do have to be described as such, and of course in the case of things like PCs they should be scrubbed of any prior user info. A certain mainstream highstreet retailer got in hot water years back and even made it onto Watchdog being accused of multiple resale of returned computers as new items. They kept getting caught by purchasers asking how come they had someone's email, photos, user data etc. on the hard drive when they were supposed to be 'new'. The retailer nearly wound up in real trouble after one customer discoverd a large amount of highly illegal pornography on their supposedly new PC.
     
  8. deanos

    deanos
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    Its not illegal what do you think happens if you take something back to argos if it looks new it goes back on the shelf customer may have opened it and resold same as clothes
     
  9. AndyCob

    AndyCob
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    Well I won't argue the point too much as I'm not 100% certain but AIUI it's fine to resell a returned item 'as new' provided it's returned in 'as new' condition the trickey thing is what legally constitutes as new as I think it varies depending on the type of item. Does it mean unworn, unused, untouched, unopenned etc. certainly the item simply looking new is not good enough if it has been used though a customer is hardly likely to be able to tell wit many items. As with the example I gave of a major highstreet retailer reselling returned used computers as new was illegal. The retailer might have got away with it but they kept leaving the previous customers data on the HDs which made it kind of obvious that the units were 'used' and not new which means at the very least the retailer was violating the Sales of Goods Act because the items were not as described, i.e. not new. The fact they resold a PC loaded with illegal porn also left them open to a potential charge of distributing indecent material if I remember rightly though I don't think anyone was actually charged in the end.
     

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