I settled down to watch the final installment of the Indiana Jones Trilogy last night but my R1 disc faultered at chapter 8 and just wouldn't play through the scene. The disc was supplied by DVDSoon so i went on to the website and followed the returns procedure. However, when i clicked the final button to issue a notification, the url was unavailable. I emailed them last night, providing both the order number and UID number but have not received a response from them yet. Has anyone ever returned discs to DVDSoon, if so, how did you get on?