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Returning laptops under distance selling regulations

stuart_haydn

Novice Member
I received a laptop from PC World on Wednesday 28th. Would I be able to return it (within 7 days) if I had turned it on?

The DSR say that consumers have the right to 'examine' the goods as though they were in a shop. But does this just mean to look at them?

In order to fully examine/asses a laptop you really need to turn it on and use if for a short while - to check the screen, keyboard, trackpad, fan noise etc. But as soon as you turn the laptop on it forces you to setup lots of things - including setting the size of the C and D drive partitions.

The PC World T&Cs say you can only return for change of mind within 7 days if you have not 'used' the laptop and not 'input any data'. I don't know whether this initial set-up counts as 'using' the laptop? Admittedly I did uninstall Office 2010 and installed Office 2003 and iTunes - but I think you can restore the computer to before this was done. Can the computer be restored to the state is was when delivered (including the partition)?
 
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brookheather

Distinguished Member
Yes you can return for a full refund if you notify them within 7 working days of receipt.
 

stuart_haydn

Novice Member
I've never done a factory restore before - do I select the option 'Reinstall Windows (requires Windows installation disc)' and use the System Recovery Media DVD I got with the laptop? Will this return everything back to as it was?
 

wezzywebb

Distinguished Member
I've never done a factory restore before - do I select the option 'Reinstall Windows (requires Windows installation disc)' and use the System Recovery Media DVD I got with the laptop? Will this return everything back to as it was?
no mate the easiest way is use the samsung restore in your start menu
 

Berties

Banned
They could get arsey about software license though? But yes generally if it comes with a restore disc, it'll revert it to how it came out of the box.
 

brookheather

Distinguished Member
No need to restore just return it.
 

stuart_haydn

Novice Member
Thanks - I suppose they can always do the restoring, probably prefer to do it rather than people messing up a laptop they are returning!

Would you advise taking it to a shop (there's one closeby) or posting it back?
 

SteveU30

Distinguished Member

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