Returning laptops under distance selling regulations

Discussion in 'Desktop & Laptop Computers Forum' started by stuart_haydn, Dec 30, 2011.

  1. stuart_haydn

    stuart_haydn
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    I received a laptop from PC World on Wednesday 28th. Would I be able to return it (within 7 days) if I had turned it on?

    The DSR say that consumers have the right to 'examine' the goods as though they were in a shop. But does this just mean to look at them?

    In order to fully examine/asses a laptop you really need to turn it on and use if for a short while - to check the screen, keyboard, trackpad, fan noise etc. But as soon as you turn the laptop on it forces you to setup lots of things - including setting the size of the C and D drive partitions.

    The PC World T&Cs say you can only return for change of mind within 7 days if you have not 'used' the laptop and not 'input any data'. I don't know whether this initial set-up counts as 'using' the laptop? Admittedly I did uninstall Office 2010 and installed Office 2003 and iTunes - but I think you can restore the computer to before this was done. Can the computer be restored to the state is was when delivered (including the partition)?
     
    Last edited: Dec 30, 2011
  2. brookheather

    brookheather
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    Yes you can return for a full refund if you notify them within 7 working days of receipt.
     
  3. wezzywebb

    wezzywebb
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    just do a factory restore,and make sure its packaged up as you recieved it
     
  4. stuart_haydn

    stuart_haydn
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    I've never done a factory restore before - do I select the option 'Reinstall Windows (requires Windows installation disc)' and use the System Recovery Media DVD I got with the laptop? Will this return everything back to as it was?
     
  5. wezzywebb

    wezzywebb
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    no mate the easiest way is use the samsung restore in your start menu
     
  6. Berties

    Berties
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    They could get arsey about software license though? But yes generally if it comes with a restore disc, it'll revert it to how it came out of the box.
     
  7. brookheather

    brookheather
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    No need to restore just return it.
     
  8. stuart_haydn

    stuart_haydn
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    Thanks - I suppose they can always do the restoring, probably prefer to do it rather than people messing up a laptop they are returning!

    Would you advise taking it to a shop (there's one closeby) or posting it back?
     
  9. SteveU30

    SteveU30
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