I received a laptop from PC World on Wednesday 28th. Would I be able to return it (within 7 days) if I had turned it on? The DSR say that consumers have the right to 'examine' the goods as though they were in a shop. But does this just mean to look at them? In order to fully examine/asses a laptop you really need to turn it on and use if for a short while - to check the screen, keyboard, trackpad, fan noise etc. But as soon as you turn the laptop on it forces you to setup lots of things - including setting the size of the C and D drive partitions. The PC World T&Cs say you can only return for change of mind within 7 days if you have not 'used' the laptop and not 'input any data'. I don't know whether this initial set-up counts as 'using' the laptop? Admittedly I did uninstall Office 2010 and installed Office 2003 and iTunes - but I think you can restore the computer to before this was done. Can the computer be restored to the state is was when delivered (including the partition)?