One for all you consumer rights bods out there. I recently purchased a copy of Harry Potter R1 from a well known online retailer. I was pleased to note that the R1 version had subtitles in Spanish as a lot of my relatives speak Spanish (long story) and it's nice to be able to take films with us when we go to visit them. The discs arrived a couple of days later and to my dismay I found that the only subtitles available are English & French. Now, what I want to know is this. Given that the product doesn't match the description, would I have a case for returning it and demanding a refund? I've already spoken with the company concerned and they refused a full refund, saying they'd have to deduct around £3 for import duties etc. What say you all?