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Deleted member 241106
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Hi guys, I recently bought a car (Sunday) from a well known franchise (not a main dealer) and the car has an oil leak. Aside from making a mess of my newly tarmac’d drive, the car just doesn’t feel right. The power steering is noisy and the turbo seems quite loud, actually sounds more like an electric motor type whine. When driven for a while these sounds calm down somewhat and probably why I didn’t pick up on it on the test drive as it had been transferred from another branch just before I arrived. I understand my consumer rights are that I can return the car within 30 days for a full refund (only had the car 4 days) if the car is faulty. Also the dealers website states a “14 day money back guarantee” if for whatever reason you do not like the car it can be returned for a full refund.
Now, before buying the car I realised it only had one key. So I agreed with the dealer that we would split the cost to get an extra key made. Which was £90 each (Land Rover prices). Now the dealer is saying they won’t refund the cost of the key as it was an agreement made outside the sale of the car and was paid separately, even though the whole deal was done and paid for at the same time.
I know £90 doesn’t seem a lot but it is to me and I’d just like to know legally where I stand and if I should contest this?
Any advice much appreciated.
Now, before buying the car I realised it only had one key. So I agreed with the dealer that we would split the cost to get an extra key made. Which was £90 each (Land Rover prices). Now the dealer is saying they won’t refund the cost of the key as it was an agreement made outside the sale of the car and was paid separately, even though the whole deal was done and paid for at the same time.
I know £90 doesn’t seem a lot but it is to me and I’d just like to know legally where I stand and if I should contest this?
Any advice much appreciated.
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