Returning an LCD... Help!

[ExcitableBoyUK]

Hey...

I recently purchased a 26 Sasmung R88 from the link.co.uk. However, I'm unhappy with the television (motion blur is very bad with the ps3). I have owned the television for less than seven working days, and I wondered what the best way was to convince the link to give me a refund.

I have never returned a television that I purchased online before so I wondered how easy it is, and what problems the retailers could give you. What should I tell them when I ring them up? Should I exagerate the problems?

Thanks, any help is much appreciated.

 

[AVJay]

Tell them the problem, say you want a refund.

Worst that can happen is they will charge you a re-stocking fee or something similar, but you shouldn't have any trouble returning it as you are within the 7 days, just make sure you contact them as soon as possible.

 

[neilmcl]

If you have had it for less than 7 days then you're entitled to return it (at your expense) for a full refund under the terms of the Distance Selling Regulations. You must contact the retailer before the 7 days is up in writing unless they specify otherwise. You do not have to specify any reason other than you wish to cancel you order under the DSR terms. DO NOT tell the retailer that your think the TV is faulty.

Under the DSR regulations you will not have to pay any restocking fee, despite what the retailer may try and tell you, nor does the item have to be in it's original packaging and unused.

 

[AVJay]

Thanks for that piece of information Neil, I didn't know that. Very good stuff to know in the future.