Ive got genuine problems with this set , and finally its time for a return.Got it 3 months ago. I got a Sony Tech (nothing to do with the store i bought it from) out to check the TV out first, he said he could see the probem but there wasnt much he could do.(great!) I rang the shop I bought it from to ask them to take it back and they tell me they're sending out another Sony Tech to have a look at it before they decide(well annoyed by now) My question is what am I entitled to here ? I dont know much about returning a set ? Do I have the right to demand a replacement set or refund because it was dodgy when I got it in the first place ? here are the 4 problems I had with it. 1 . Screen is bent , the corners look like they are pinned back and scrolling bars along the bottom are very noticeably curved.Very annoying watching anything it letterbox. 2 . RGB Flickering , I though I had sorted this but most consoles still give me flickering even with gold cables , the gold cables did reduce it but its still very frequent. 3. Colour Bleed , The was a green (sometimes red) line that ran along alot of the top of the screen until it was shifted up via the service menu) 4. Green & Red Edges . noticed this along the top bottom and left sides , when a white (or bright colour) is about to touch the edge a bit of green or red flairs up in between them just before they meet , I know this can be normal , ive seen it on other tvs but not as bad as this !! All in all a nightmare first 32 inch crt buy for me !!! To think 3 months ago Id never even heard of a service menu !! Edit forgot to ask , say they do get the set looking somewhat better , am i still entitled to ask for a completely new replacement set ?