Readers might be interested in my experiences in trying to order a Sony KV36FS76S on-line. First try was with empiredirect.co.uk. I ordered just prior to Xmas and was pleasantly surprised to be contacted after only a few days promising delivery at the end of that week. What arrived though was the old model FS7OS, albeit in a FS76S box. To make matters worse the set was DOA. So now I was stuck with a hulking great monster in the corner of my living room which would not even switch on. No sign of a replacement from Empire so I duly cancelled the order. Only with some chasing was my credit card refunded. Next up was qed-uk.com. Lots of 76s in stock I was told. So I waited to be contacted re a delivery date - nothing. "Oh, we've lost it" they said. A week goes by and they apparently track it down in the warehouse and promise delivery in a couple of days. Nothing again. "Oh, it's gone missing. We think it has maybe been stolen". So, once again I cancel the order and am waiting to see if QED live up to their promise of a prompt refund. I have in the meantime placed an order for a Panasonic TX36PB50C with unbeatable.co.uk. I have my fingers crossed.